Systems Application Engineer - Acacia

  • Location:
    Offsite, Maynard, Massachusetts, US
  • Alternate Location
    West Coast
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Acacia, now part of Cisco, provides innovative silicon-based high speed optical interconnect products to accelerate network scalability through advancements in performance, capacity, and cost. Our DSP ASICs, silicon photonic PICs and coherent modules empower cloud and service providers to meet the fast-growing demand for data.  We have assembled a team of cross-functional experts capable of solving the challenges of next generation optical interconnects, resulting in industry-leading, award-winning products.  Come join us at Cisco, named the #1 world’s best workplaces, and do purposeful work that makes a global impact and gives back to a company culture that empowers an inclusive future for all.

The Senior System Application Engineer will be a member of the Sales and Marketing team working to promote and support next generation 100G-1T coherent optical communications products with our customers and partners.  This role is a senior contributor focused providing support to our customers and partners to ensure their successful development and deployment of next-generation telecom systems to carriers, network operators and data centers.  The role combines application of your existing engineering knowledge and skills with knowledge learned on the job from Acacia’s experts to meet the needs of our customer’s engineering teams. 

Above all your skills capturing, replicating, defining, and resolving diverse and highly technical issues will be called on frequently in this dynamic role.     

This engineer must be able to operate independently with minimal supervision in a fast-paced, dynamic and highly technical environment.  You will provide technical leadership and cooperation to others on the team and with customer Engineering teams.  A successful candidate will be highly self-motivated, collaborative and passionate about delivering the most advanced high speed optical products in the world. 

Key Essential Functions:

  • Provide rapid level 1 and level 2 technical support for customer Engineering lab and deployed system field issues.
  • Advocate and communicate internally for customer product needs including specifications, features and roadmap.
  • Author Application Notes, Product Specifications and Python scripts and contribute to technical presentations, RFP responses, Marketing documents and market requirement documents.
  • This includes future roadmap discussions, alpha sample testing, host card development, system verification, product reliability and field issue resolution.

Minimum Qualifications, Experience, Skills and Education:

  • A Bachelors or Masters degree majoring in Electrical, Electronic, Communications or Computer Engineering, Optics or Physics.
  • 5 or more years of related experience is the Telecommunications or an adjacent market.
  • Excellent written and verbal communications skills with a knack for solving challenging problems.
  • Experience working with customers supporting optical communications products or systems.
  • Demonstrated ability to author and contribute to highly technical documents and materials including Application Notes, Manuals, Specifications, White Papers and Technology Presentations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

U.S. Vaccination Requirements

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.