Support Engineer I (Intern) - United States

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  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Software
  • Compensation Range
    44000 USD - 130000 USD
  • Job Type
    Intern
  • Technology Interest
    Internet of Everything
  • Job Id
    1450142

Applications are accepted until further notice. Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.  

Meet the Team  

Step into CETO at Cisco IT. This is a team of builders, collaborators, and change agents. We bring together the expertise in CRM architecture, data governance, sales and partner compensation, AI and automation – all under one roof. 

We are: 

• Experts in our craft 

• Connection makers at our core 

• Champions for working smarter – not harder 

• Drivers and innovators for transformational change  

Where we believe the best ideas come from diverse voices and bold thinking. Our collaborative team is passionate about transforming the way Cisco and our customers work. As part of CETO, you’ll be surrounded by innovators who are eager to help you learn, grow, and make a real impact.  

Your Impact  

As a Support Engineer Intern, you’ll have the opportunity to make technology accessible and empowering for Cisco’s global teams and customers. You’ll leverage your curiosity for AI, cloud-first solutions, and data-driven problem-solving to tackle technical challenges and deliver meaningful outcomes. Your ability to simplify complex issues and communicate with empathy will help ensure that every user feels supported and understood.  

By collaborating across functions and applying agile practices, you’ll contribute to the seamless operation of Cisco’s technology platforms. Your work will help drive our mission to deliver secure, reliable, and innovative IT experiences. You will:  

  • Work alongside experienced engineers to troubleshoot and resolve technical issues on Cisco’s internal platforms.  
  • Apply your understanding of AI concepts and cloud-first technologies to support innovative solutions.  
  • Use Salesforce fundamentals (admin basics, service cloud) to track, manage, and resolve support cases efficiently.  
  • Communicate technical information in clear, accessible language for sellers and users of all backgrounds.  
  • Analyze data and trends to recommend improvements, enhancing both user satisfaction and operational excellence.  
  • Embrace agile methodologies and contribute ideas that foster continuous learning and team success.  
  • Demonstrate empathy and active listening in every customer interaction, ensuring an inclusive and supportive experience.  

Minimum qualifications  

  • Current enrollment in a U.S.-based undergraduate program (STEM or related fields preferred).  
  • Interest or foundational experience in AI, cloud technologies, and agile practices.  
  • Basic familiarity with Salesforce (admin basics, service cloud).  
  • Strong analytical, problem-solving, and communication skills.  
  • Ability to simplify technical concepts for a diverse audience.  
  • A collaborative mindset, eager to learn, adapt, and contribute to team goals.  
  • Passion for delivering inclusive, high-quality customer support.  

Why Cisco  

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.  

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  

We are Cisco, and our power starts with you. 

 



Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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