Support Engineer - German Speaker

  • Location:
    Berlin, Germany
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

Who You'll Work With

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Regional CX Teams support highly technical customer engagements in all theatres across the globe and customer segments. This position will be primarily focused on the German Theater.

What You'll Do

  • Work with Cisco's customers to provide primarily reactive support on a variety of Cisco products.
  • Be able to understand and implement requirements and solutions, whilst working with the wider Cisco team that are involved in the engagement.
  • Participate in technology specific projects for services such as implementation, migration or support.
  • Create technical documentation such as topologies, assist with generating detailed, and conceptual designs, implementation plans, and documents around client solutions.

Who You Are

We are looking for a Support Engineer to deliver customer projects in the field of enterprise networking and security. We need a creative problem solver, responding to customers' demands to deploy, maintain and support Cisco's technologies and products. You are well positioned to become a trusted advisor, capable of building solid, long-term relationships with customers. Our CX Engineers are recognized technology gurus and Cisco will help you continuously develop and grow your skills and expertise across a variety of technology solutions.

  • Demonstrable experience in support positions.
  • Professional level (e.g. CCNA) or equivalent relevant certification and skills highly desired or equivalent knowledge from working experience.
  • Proven customer facing experience.
  • Operational experience including network management, network availability, and capacity management is a plus.
  • Eager to develop yourself and learn new technologies and delivery methods.
  • Overall willingness to learn on the job and expand your knowledge of implementing and supporting Cisco technologies and products as required.
  • Willing to travel for customer projects, training and internal meetings as required (5%-10%) and willing to work on a shift rotation.
  • Willing to work on site in central Berlin daily.
  • Fluent in spoken and written German and good English language skills (Minimum level B2)

Technical Expertise Desired:

  • Understanding of IP/TCP networking and security concepts.
  • Knowledge of common Cisco technologies, solutions and hardware platforms.
  • Previous experience with routing and switching technologies (e.g. VXLAN, MPLS, OSPF, RIP, BGP, EIGRP, and Multicast).
  • Previous experience with any of the following is beneficial:
    • Cisco SDA & Cisco Prime
    • Catalyst 3k & 9k switches
    • Wireless access points and WLC
    • ISE
    • FirePower
  • Overall willingness to learn on the job and expand knowledge of implementing and supporting Cisco technologies and products as required.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!