Supplier Quality Manager – Semiconductors

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  • Location:
    Taipei, Taiwan
  • Alternate Location
    Singapore
  • Area of Interest
    Quality Assurance
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1441137

Supplier Quality Manager (Semiconductor)

Who We Are

The Silicon Operations team’s vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco’s core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.

Duties & Responsibilities

  • Manager of team of Supplier Quality and Customer Quality engineers.
  • Work with Wafer Foundry, OSATs and key suppliers on quality assurance activities and ensure adherence to all objectives for organization.
  • Set quality priorities and follow up on improvement plans to monitor and achieve quality performance targets. Monitor quality performance metrics and report to management teams.
  • Develop and implement quality assurance monitoring to ensure that products and services from suppliers meet relevant performance and quality standards according to Cisco procedures, best industry practices, and customer expectations.
  • Analyze control plans and data, defect trends, defect modeling and lead continuous improvement programs with suppliers.
  • Serve as primary escalation point for supplier related quality issues, hereunder driving actions plans for resolution.
  • Support change management processes for supplier-initiated changes

Required Skills & Experience

  • Master’s degree in technical fields such as Engineering or Quality Management.
  • Minimum of 15 years of experience in Supplier Quality Management and manufacturing.
  • At least 10 years of experience managing assembly and substrate suppliers
  • Experience in raw material industry for laminates.
  • Proficiency in risk management, FMEA, Failure Analysis, Packaging, Reliability, and 8D/CAPA methodology.
  • Quality Auditing experience
  • Experience with global quality management systems.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Participate cross-functionally to plan and formulate comprehensive business processes, supporting procedures and process improvements.
  • Perform data mining and analysis to identify trends and metrics related to quality management processes. This includes utilizing tools such as Excel, Power BI, and databases.
  • Support the creation and maintenance of company documentation, such as quality manuals, procedures, and work instructions.
  • Conduct regular technical quality audits to ensure compliance with Cisco specs.
  • Lead and support during external quality management systems audit.
  • Develop and report on key product and service quality metrics to drive continuous improvement and customer satisfaction

Why Cisco

WeAreCisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. 

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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