Sr UX Researcher ( User Research, Usability testing Design thinking| 5-11 yrs |Bangalore )

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  • Location:
    Bangalore, India
  • Area of Interest
    User Experience Design
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1420760

What You'll Do  

As part of the Security UX team, you will work with fellow researchers, product designers, product managers, software engineers, and data analysts to build products that help people connect to the Internet safely everywhere and from any device and meet the security needs of people across organizations and inform the future of security and networking.   

Who You'll Work With

  • Work with teams in India and the US to identify useful research topics and questions and scope studies to answer them, including choosing the best methods and strategies for answering key questions. 

  • Plan, conduct, and report generative and evaluative research studies in collaboration with partner teams that craft business and product strategies. 

  • Quickly synthesize qualitative and quantitative data into narratives that help us better understand our customers. 

  • Partner closely with product management and engineering to bring research findings into product development processes. 

  • Advocate for our customers’ behaviors, needs, and values to help us build the best tools for them. 

Who You Are  

We are seeking a collaborative problem solver who is motivated by a good challenge. You are compassionate and self-aware, with a history of building successful working relationships. You are adept at discussing the business challenges, constraints, and decisions you faced in your career as a UX researcher.  

Minimum requirements for this role:  

  • Significant research experience including defining and executing end-to-end research projects, with at least some of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.) 

  • An undergraduate degree from a 4-year, accredited institution. 

  • Able to handle areas (user/product/domain) that may be ambiguous or ill-defined. 

  • Consistent record using multiple research methods and able to explain the rationale for using each one. 

  • Awareness of UX industry trends, incorporating new research techniques when appropriate. 

  • Proven experience working successfully across cultures, languages, and time zones. 

  • Strong organizational skills, planning, and ability to work independently.  

  • An understanding of the product life cycle and how to plan research to have maximum impact. 

  • Don’t just summarize study data, go one step further to identify significant user needs and/or product issues. 

  • Ability to clearly articulate ideas, sometimes in various ways to meet the needs of different recipients (written reports, user profiles, scenarios, etc.). 

  • Demonstrated ability to collaborate with key partners to capture assumptions, prioritize research topics, and identify strategic business needs. This could look like facilitating workshops or running design sprints remotely. 

  • Desire to solve complex problems 

  • Experience identifying key research questions and objectives in partnership with product, design, and engineering teams 

  • Contribute to the community, providing support to junior team members, leveraging your strengths to help others grow. Be a part of our thriving UX Research practice, and culture 

  • Proactive in communicating and managing stakeholders remotely and in various time zones 

  • Experience creating and leveraging behavioral data and analytics in your work. 

 BONUS : Security & networking experience, enterprise UX experience, advanced degree in psychology, anthropology, sociology data science, or a related field. 

  This is NOT a technical or programming position, although the ability to understand and effectively communicate with technical leads is a plus. 

Why Cisco 

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give something of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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