Sr Solution Architect - Datacenter

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  • Location:
    Mumbai, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1430912

What You’ll Do

  • Translate business requirements into solution designs, driving customer technology transitions and influencing solution architectures and services.
  • Participate in services presales activities, including statement of work scoping, review, and creation. Position Cisco's value as part of a comprehensive outcome-based solution.
  • Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple domains.
  • Be a trusted advisor, understanding customer markets and industries, identifying product and service growth opportunities, and proposing mitigation plans for identified risks.
  • Advocate current and emerging technology solutions relevant to customer success.
  • Build and maintain key CX and customer-partner relationships, facilitating a best-in-class customer experience.
  • Mentor and develop other Consulting Engineers, providing technical expertise and guidance.
  • Create and share intellectual property (content, training, digital assets) effectively for various audiences.
  • Continuously strengthen technical skills in relevant domains and adjacent technologies.
  • Identify automation opportunities, leading software programmers to implement these for delivery excellence.
  • Consult with customers and Cisco partners to optimize the use of Cisco products and services.
  • Identify up-sell and renewal opportunities, articulating the business outcome value of Cisco solutions.
  • Connect with Cisco internal collaborators, customers, and partners across functions and boundaries to achieve significant results.
  • Improve the quality, efficiency, and effectiveness of CX functions, processes, and project delivery.
  • Serve as a trusted advisor to the engineering team to enhance product and solution features, updates, and roadmap.
  • Guide customers in achieving their business, operational, program, or service objectives.
  • Possess hands-on delivery experience, own and implement projects

Who You’ll Work With

You will be part of a team of outstanding technical guides whose #1 focus is to deliver an extraordinary customer experience! We solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

  • BS/BE/BTech degree or equivalent, with 15+ years of experience in a similar role.
  • Experienced in customer-facing roles, including pre-sales and/or service delivery.
  • Holds Data Center certifications (CCIE, CCNP, VCP, etc.) with a dedication to continuous learning.
  • Encouraging technologist demonstrating the business value of Cisco solutions and driving adoption.
  • Ability to develop high-level migration and delivery strategies and implement them efficiently.
  • Solid understanding of Nexus platforms (2K/5K/7K/9K) and their application.
  • Expertise in crafting Data Center solutions, from traditional Nexus designs to VXLAN Fabric-based SDN solutions (Single-Site Fabrics, ACI MultiPod, Multisite Fabrics).
  • Familiarity with virtualization and container environments (VMware, Microsoft, Cisco CVIM, RHOSP, Kubernetes) and integrating ACI with virtualization platforms through VMM integration.
  • Technical understanding of network services appliances (Firewalls, IPS, load balancers, WAN optimizers) from a network integration perspective.
  • Knowledge and experience in cloud computing, building multi-cloud and hybrid-cloud solutions across AWS, Azure, Google.
  • Familiarity with Infrastructure as Code (IAC) tools like Ansible, Terraform, CloudFormation.
  • Proficiency in Python, Ansible, and related technologies.
  • Extensive technical knowledge across at least two technology domains, with a broad understanding of other technical, operational, and enterprise architecture domains (following a 'T' shape model).
  • Capable of independent work, seeking mentorship in sophisticated scenarios.
  • Comfortable in sophisticated or unstructured environments.
  • Provides mentorship and training within global CX organizations.
  • Drives community engagements.

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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