Sr. Dir. PM, Cross-Domain Architecture

  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
  • Job Id

The Sr. Director Customer Experience (CX) Product Management, for the Cross-Domain business has overall responsibility for defining and supporting development of a world-class and competitively differentiated services strategy, automation & analytics product platforming, use case alignment and customer validation across cross-architecture offers, in support of Cisco’s over-arching strategic direction.

Role and Responsibilities

·        Owns the portfolio of product platform, customer success content and professional services prioritization for Cisco’s Cross-Domain initiative from the standpoint of overall vision, strategy and sales / partner / customer engagement for all cross-architecture incubations

·        A key strategic stakeholder and contributor to the overall CX portfolio vision, along with other members of the Architecture PM leadership team

·        Identifies and executes on opportunities for CX business growth, thought leadership and market leading innovation working with Cisco internal teams, customers and partners

·        Works closely with CX Engineering on developing foundational software platforms for Automation, Analytics, CI/CD and SRE and leads incubation efforts in each area

·        Maintains full alignment on the roadmap, priorities and related cross-domain CX offer and platform development across multiple business units in alignment with the Architecture leaders and act as a key partner to the broader business ecosystem

·        Partners with Global Services Management to hand-off offers and capability that have completed initial incubation and are ready for scaling

·        Ensures an appropriate organizational design is in place to achieve commitments, and in line with the design principles of CX Product Management and the broader CX organization

·        Drives CX Product Management, New Products, CX Practice, and interlock with Customer Success functions to deliver to committed roadmap timelines; provides cross-team support on an agile basis to ensure top level priorities are achieved

·        Works closely with cross-functional teams and executive leadership across Cisco’s Finance, Marketing, Sales, Analyst Relations, IT/Operations, Delivery and Partner organizations

·        Effectively manages field stakeholder interlocks, to ensure key priorities are understood and regional priorities are accommodated in a transparent and organized manner

·        Ensures comprehensive product line financial reporting, provides business commentary, strategy and outlook as inputs into Cisco’s overall financial communication

·        Actively sponsors interlock and adoption motions for key customers

·        Defines and nurtures core “strategic partner” relationships for co-development opportunities, as appropriate

·        Develops insights from key customer and competitive trends, challenges and needs, and translates that into a competitive service portfolio that delivers genuine business outcomes, value and differentiation to our customers

·        Ensures regional business and compliance requirements are understood, and ensure they are appropriately incorporated into the portfolio

·        Maintains a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined

·        Collaborates with marketing and PR, ensuring a complete set of collateral is in place and of high quality for all core cross-domain offers

·        Ensures effective interlock with regional and delivery management, and CX Operations, supporting methodology development, training, and all activities required to drive revenue

·        Defines innovation initiatives, to support overall portfolio management, including defining the minimum viable services package required for market trials

·        Reviews and develops plans for achieving margin and profitability targets of the services portfolio within assigned markets


This role will report into the cross-portfolio VP of CX Product Management and lead a team of global product managers, solution architects and practice leaders


Skills and Experience


·        Prior executive management experience in the Enterprise and / or Service Provider market in Product Management, Strategy, Marketing, Customer Experience or Business Leadership roles

·        In-depth understanding of the Cisco’s primary technology and business market trends, technologies and competition across all segments including Networking, Datacenter, Cloud, Mobility, Security, Network Virtualization and related Automation and Analytics software

·        Familiarity with Cisco’s products and services offers across multiple BE’s with the ability to pull together and articulate an overarching vision  

·        Proven track record in building, managing and delivering on the goals of a large software business

·        Ability to take risks and drive innovation and transformation in a very complex market and portfolio environment

·        Team development, mentoring and people leadership of a high-performing organization that is open, diverse and inclusive

·        Top tier communication, leadership and strategy development skills with experience interacting and managing senior executive relationships across customer, partner and internal businesses

·        Diversity of experience leading multiple business functions, transformation and/or digital transformation projects would be a plus