Sr. Customer Success Architect

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  • Location:
    Offsite, New York, New York, US
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Compensation Range
    155300 USD - 195700 USD
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1429669

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

About this Role:

The Solutions Architect (SA) team is a distributed team of subject matter experts Kubernetes, Cloud Native technologies and networking. The team is the primary of our customers' value realization with Cisco Isovalent Cilium Enterprise. SAs engage daily with customers. They are thought leaders who bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads. They are also great collaborators and problem solvers, not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco Isovalent and our product with the help of our customers. Last, SA are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, SAs are amazing teammates.

What You’ll Do:

  •  Help our customers be successful with Cilium Enterprise
  • Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
  •  Build deep technical relationships with key customer stakeholders and be a trusted advisor
  •  Conduct workshops for customers on our existing and new product capabilities
  •  Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
  •  Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production
  • Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure
  •  Hunger to learn leading technology and collaborate with world class technical talent

Minimum Qualifications:

  • 3+ years of experience in advanced Kubernetes architectural components and their relationships. 
  • 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments. 
  • 3+ years of experience with at least one major cloud provider (AWS, Azure, or GCP). 
  • 3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.

Preferred Qualifications:

  • Knowledge of best practices for operating systems security and their application in cloud-native technologies. 
  • Experience embedding monitoring in designed solutions and understanding the pillars of observability. 
  • Experience designing enterprise-grade Kubernetes-based systems. 
  • Familiarity with automation tools and technologies for repetitive tasks. 
  • Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape. 
  • Demonstrated ability to make informed recommendations for cloud-native solutions based on technical and business needs. 

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

There are so many amazing reasons to join Cisco. Learn more

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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