Sr Crisis Consultant People Care

Apply
  • Location:
    Bangalore, India
  • Alternate Location
    Offsite, APJC
  • Area of Interest
    Human Resources
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1433472

*Preference will be given to a current full-time employee ("blue badge") in the People, Policy & Purpose (3P) organization and meet 100% of the minimum qualifications to be eligible as a candidate for this role.

Who we are

At Cisco, our People Care Crisis team helps ensure that our people receive the full breadth of Cisco’s resources, care in times of crisis and social unrest. As part of the newly formed team, we are looking for a key member of our team to be an experienced Crisis Consultant.

The crisis team prioritizes supporting both people and the business through meaningful solutions, comprehensive education, continuity, proactive planning and case management on a variety of multifaceted highly sensitive complex case matters involving behavioral/workplace violence prevention, managing personal and large-scale crises, addressing societal discourse matters, and handling mental health cases within the organization. Additionally, the team focuses on the improvement, design and education delivery of global programs managed within the team.

Responsibilities include:

  • Assess, identify risk, manage and recommend strategies for effective resolution within sensitive case management situations.
  • Provide direction, guidance and consultation to internal P&C, Business Unit leaders and cross-functional partners.
  • Address, mediate and resolve conflicts arising from societal issues within the workplace.
  • Work closely with Global ER, P&C peers, Employee Legal, Social Impact team and other cross-functional team members and partners.
  • Communicate with all levels of the enterprise, including executive management.
  • Research and apply global requirements as they relate to employment-related case management, programs, policies, tools, and processes.
  • Lead key initiative and service offering in the improvement, design and education delivery of global programs managed within the team.
  • Acts as a resource, mentor for colleagues with less experience, providing guidance and training.

Who You Are:

An experienced Human Resources (HR) professional with an investigations, crisis response and problem solving background ready to join a dynamic team in a fast-paced environment.

Desired Skills:

  • Firm knowledge of employment country, state and or federal laws.
  • Solid understanding of workplace violence prevention strategies, mental health issues, and crisis response planning/delivery.
  • Skilled at crisis intervention techniques, ability to identify and employ strategies to de-escalate tense situations.
  • Excellent communication both oral and written, interpersonal, analytical and problem-solving skills.
  • Emotional intelligence, enhanced empathy and compassion.
  • Emotional resilience – ability to maintain composure and stability in high-stress scenarios bringing others there with you.
  • Exercise excellent problem-solving abilities, solid judgment and ownership of the decision-making process.
  • Extensive use of leadership, influence skills as well as balanced objectivity in collaborating, supporting strategic objectives and ability to influence all levels of management.
  • Resourcefulness, ability to identify issues recommend new and innovative approaches to respond.
  • Skilled in cultural competency, respect and understand diverse cultural perspectives and practices.
  • Conflict resolution and mediation.
  • Ability to work collaboratively with diverse teams and lead projects or programs within a function
  • Excellent presentation/training delivery.
  • Ability to work independently with confidence.
  • Ability to respond quickly and effectively to a variety of challenging situations.
  • Excellent with multi-tasking and managing steady case volume.
  • Exude calmness under high pressure fast paced environment.

Minimum Qualifications:

  • BA/BS or equivalent work experience in Human Resource Management or Crisis Management
  • 6-8 years HR Generalist, Employee Relations or Crisis response experience preferred
  • HR Certification recommended
  • Global experience a plus

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply