Solutions Engineer - Webex Customer Experience

Apply
  • Location:
    New Delhi, India
  • Alternate Location
    Mumbai, Bangalore
  • Area of Interest
    Webex (Collaboration)
  • Job Type
    Professional
  • Technology Interest
    Collaboration
  • Job Id
    1446138

What You'll Do:

As a Webex Customer Experience Solutions Engineer (SE), your primary responsibility is to provide technical guidance and pre-sales engineering support for Customer Experience (CX) sales pursuits across an assigned territory

 

Who You’ll Work With

In this role you will partner with a team of Customer Experience (CX) and Collaboration Sales Specialists, as well as a matrix of Account Manager and Systems Architect teams for specific customers.

Responsibilities:

  • Support a matrix of CX Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring/development.
  • Promote the business and technical value of the Webex CX portfolio including CCaaS, CPaaS, AI, WFO and the broader Cisco Collaboration suite of offerings.
  • Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Webex CX technologies can automate and simplify complex business processes.
  • Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies.
  • Encourage partners to adopt, sell and build competency deploying Webex CX technologies.
  • Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco Webex CX vision to relevant business strategies.
  • Embrace the use of opportunity management tools such as SFDC to navigate the sales lifecycle leveraging relevant Cisco Webex enablement programs to drive pipeline and track sales activities.
  • Ability to articulate the business value of the Cisco Webex Customer Experience portfolio to both technical and non-technical audiences.  For technical audiences, ensure the architectural impact of Cisco Webex technology in system designs and proposals is understood, valued and technically sound.
  • Occasional travel will be required when deemed safe and approved. Examples include visiting customer sites to present solutions and build trusted advisor relationships, escorting customers to sales briefings, attending industry conferences and trade shows, and attending Cisco corporate events.

Who You Are

An excellent communicator with strong presentation and demonstration skills.

  • Mininmum of 10 years validated experience in the Contact Center field.
  • At least 4 years of Consulting or Pre-Sales Engineering experience.
  • Deep technical acumen and foundational knowledge of Contact Center and cloud-based technologies including AI.
  • Prior pre-sales or delivery experience with Cisco CCaaS and CPaaS platforms.
  • A university degree in a technical discipline or equivalent professional experience.
  • Possess a growth mindset and thrive in an environment of continuous education and product evolution.
  • You prioritize teamwork, personal and professional growth, and organizational development.
  • You are autonomous, great with time and calendar management, enjoy a fast-paced environment, and are comfortable with change.
  • Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript and JSON is an advantage
  • Knowledge of Cisco internetworking technologies is beneficial.

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply