Solutions Engineer - Service Provider

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  • Location:
    London, United Kingdom
  • Alternate Location
    Greater London area.
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Service Provider
  • Job Id
    1431765

Your Impact  

Solutions Engineer at Cisco is a key technical role to drive customer digital transformation. You will be a customer-focused technical sales professional who ensures that relevant technical information and guidance is provided to the customer, focusing on customer success and aligned outcomes. As Solutions Engineer you will support our UKI sales account team in a pre-sales technical role focused on Cisco and Cisco Partner technology for our Services Provider & Media customers.

Your primary responsibilities will include driving technology and business transformation for the customers on all levels, driving pilots/PoC, explaining features and benefits to customers, crafting solutions and designs. You will demonstrate technical solutions including Cross-architectural solutions covering Service Provider Routing, Cloud & AI, Data Center/ Enterprise Routing and Switching, Security, Automation and more. You'll actively participate as a specialist and provide consultative support in various areas together with other Solutions Engineers. You will plan and implement the sales strategy in order to meet the agreed achievements and timescales and to ensure that sales targets are achieved or exceeded.

Meet the Team  

In this dynamic, customer-facing role, you will be part of the core Account Team working closely with Account Managers and Solutions Engineers. You will also be exposed to an extended network of technical resources including Cisco Engineering team to acquire in-depth technical knowhow and specialist support. You will work with Cisco Partners and CX teams to ensure we build and deliver the best possible solution for our customers.

In EMEA SP team you will be surrounded by impactful and driven individuals. We are passionate about new technologies and customer experience, and we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea! We work together as a team and care for each other’s mutual success while at the same time we are challenging each other to be the best we can.

Minimum Qualifications 

  • 5+ years’ experience of a technical role encompassing the Service Provider industry
  • Solid knowledge in several of the following domains: Service Provider Routing, Enterprise Networking, Cloud & AI technologies, Security & Automation
  • Strong analytical skills and ability to present and articulate an effective solution that delivers customer value
  • Experience in engaging with customer roles from engineers to C-Suite, aligning technology to business drivers.

Preferred Qualifications

  • BS in Engineering, Computer Science or equivalent
  • Understanding details of Cisco's product families
  • Experience in understanding and positioning SW based solutions, recurrent SW and subscription licensing as well as SaaS consumption models.
  • Experience in dealing with sophisticated customer RFx, orchestrating multiple internal (Business Units, Specialist teams) and external (Partners) resources.
  • Strong customer intimacy skills, responsible for technical customers and partners relationships.
  • Good understanding of market trends and dynamics and an extensive competitive knowledge in area of technical responsibility.
  • Must be able to act in a consultative role with Cisco team and customers.
  • Ability to educate customers on management and lead architects’ level on value proposition, business drivers and closing opportunities.
  • Understand the sales cycle and the challenges that can affect the business.
  • Be creative, determined and flexible in driving demand and pipeline
  • Ability to collaborate with Cisco business units on future feature improvements that will drive additional revenue.
  • Where required drive customer issues with TAC & Business Unit resources
  • Excellent written and verbal communication in English combined with listening, negotiation and technical/non-technical presentation skills for an array of different audiences.
  • Eye for Business to support Account Team to assemble market/customers trends and to develop a technical and business strategy.
  • Industry relevant certifications (Cisco CCxx).

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with

empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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