Solutions Engineer - SSE

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  • Location:
    Hong Kong, Hong Kong
  • Area of Interest
    Sales - Product
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1431305

Empowering the world to reach its full potential, securely—that’s what has made Cisco the #1 Security company in the world! We do this by providing effective security solutions and becoming our customer’s most trusted partner. Security is everything in a world of evolving threats. 

 

The Security Solutions Engineer at Cisco is part of an elite technical team responsible for driving the success of our security solutions. This is a technical sales position that supports the Go to Market activities for our SSE Solutions by leading the way in how we bring solutions to market. It includes ensuring the Technical Sales Teams are equipped with the necessary tools to be successful in cross architecture solutions. Building and designing and running security workshops to help customers understand how Cisco Security products will improve their business.

 

 

What You'll Do 

  • Responsibilities include creating and delivering programs and processes to build and scale the business from a technical perspective. You have a startup mentality and focus to 'get things done' to accelerate market adoption for SSE line of business.
  • You are a self-starter, will act as an industry domain professional, and strive to help Cisco make customers for life.
  • Develop a detailed approach to how we engage Customers, Workshops, Webinars that can be used at Scale. 
  • Be the main go-to resource for the technical sales team for technical product questions and customer issues. 
  • Assist in the creation and delivery of technical training modules to team. 
  • Work directly with Product Management and Development Team’s as a liaison around technical product requirements and to provide customer feedback with the goal of enabling continuous improvement of Cisco security solutions. 
  • Effectively interact with internal engineering teams to scope out and provide solutions to sophisticated technical issues for highly visible account opportunities. 
  • Optimally determine how to resolve challenges by using creative approaches and solutions in a highly cross functional environment
  • Self-Starter, ability to manage projects, and achieve deadlines, given high level objectives. 

Who You Are

 
  • Bachelor's degree in computer science/information systems or equivalent.  
  • 7+ years of technical experience as a support or sales engineer in Security.
  • Show a commitment to timely communication and good customer service. 
  • Love and passion for helping customers and delivering satisfaction even when faced with difficult customers. 
  • A positive demeanor and friendly outgoing personality. 
  • Strong written and email etiquette skills. 
  • Strong oral communication skills, including the ability to convey technical information in user-friendly language.
  • Ability to prioritize and work responsibly with or without direct supervision.  

  

 

Why Cisco:    
Cisco delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolios that is integrated persuasive continuous and open. Cisco’s threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control, and advanced threat protection across the entire attack continuum before, during and after an attack.    

 

Day to day, we focus on the give and take. We give our best, we give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of through and dedication to equality for all there is no moving forward. So do you have colorful hair? Don’t care. Tattoos? Show off your ink. Pop culture geek? Many of us are. Passion for technology and world changing? Be you with us!   

 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on acase by case basis, qualified applicants with arrest and conviction records. We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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