Solutions Engineer - Managed Service Provider

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  • Location:
    North Sydney, Australia
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Portfolio
  • Job Id
    1436718

Meet the Team

As a Cisco Solutions Engineer (SE), you will be a part of a dynamic and creative team of technology influencers. You will join the strongest SE team in the industry and peer with Account Managers and Account Executives who are invested in your success.


Cisco SEs are vital members of the organization who develop technical solutions and advocacy to assist our customers and partners achieve their business outcomes through use of Cisco's extensive technology portfolio. Industry leading development programs ensure you will become and remain a technical authority who is entrusted to guide and educate our customers and partners towards building technical solutions that drive innovation within their companies.

Your Impact

You will get the opportunity to work with some of our growing MSP accounts. As a MSP Solutions Engineer, you will play a critical role in driving business growth by enabling and supporting Cisco’s MSPs. You will aim to become a trusted technical advisor, building technical executive relationships, to integrate Cisco solutions into MSP’s managed service offerings and the MSPs own infrastructure. You will have an in-depth understanding of Cisco networking, security, collaboration, and cloud solutions, ensuring partners can deliver innovative solutions to the market.

You have industry knowledge and years of technology experience to aid in technical selling, explaining features and benefits to clients and crafting and configuring solutions and products to meet specific needs.

You will gain access to the palette of Cisco technologies and applications in a variety of vertical markets. In additional to technological skill and the ability for accelerated learning you know the latest, you have presentation, interpersonal and problem-solving skills that evoke passion and confidence.

What You’ll Do

MSP Technical Advisory:

  • Build strong relationships with Cisco MSP partners, acting as their primary technical contact and technical advisor.
  • Guide MSPs in designing and implementing Cisco-based managed services, ensuring best practices and operational efficiency.
  • Influence MSP and traditional Cisco partners in leveraging Cisco technologies for their own infrastructure.
  • Create, own and drive the use of the customer alignment plan with MSP customers and Cisco teams.

Solution Architecture & Pre-sales

  • Assist MSPs in designing scalable, multi-tenant managed solutions using Cisco’s networking, security, collaboration, and cloud technologies.
  • Provide expertise in integrating Cisco solutions with various platforms that customers may be operating
  • Support MSPs in service deployment, either for end customers or for internal usage/consumption
  • Assist in development of technical proposals, RFP responses, and creating architectural roadmaps for your accounts
  • Deliver technical presentations, demos, and proof-of-concepts/value (PoC/PoV) tailored to different environments.
  • Utilise your Cisco technology knowledge and prowess to create awareness, enthusiasm and pipeline within your accounts

Technology Leadership & Industry Expertise:

  • Plan and drive execution of Cisco technology awareness campaigns and roadshows to groups of Cisco MSP partners
  • Keep relevant with Cisco’s latest technologies, industry trends, and competitive landscape.
  • Advocate for Cisco’s innovations, roadmaps, and solutions to partners and customers.

·       Work closely with Cisco’s sales, marketing, and partner teams to drive revenue growth and success within accounts

  • Participate in industry and partner events, webinars, and forums to promote Cisco solutions.

Interpersonal Skills & Competencies:

  • Excellent communication and presentation skills, with the ability to convey complex technical concepts to diverse audience levels
  • Strong problem-solving abilities and analytical thinking.
  • Ability to build strong relationships technical executive and influence technology strategies.
  • Self-motivated to work independently and proactively to plan and execute strategic initiatives


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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