Cisco Careers

【仕事内容】

大阪を拠点にした、民需系のお客様を担当するソリューションエンジニアを募集します。

グローバルバーチャルセールス(GVS)チームの一員として、お客様・パートナー・シスコ営業に対し、高度な技術支援を行うプリセールスエンジニアです。

業務形態はハイブリッドです。一部のミーティングはバーチャルツール(WebEx、電話など)を利用し、その他のミーティングは対面で行われる場合があります。

【主な役割と責任】

アカウントSEとして担当するお客様と信頼関係を構築し、シスコの幅広い製品・サービスを活用しながらお客様の課題を解決するための技術的な営業活動を行います。

• すべてのシスコ テクノロジーにわたるプリセールス案件のサポート

•シスコのコマーシャル顧客に対し、主に大阪と西日本地域に重点を置き、シスコのVAM (バーチャルアカウント マネージャー) およびシスコ パートナーと連携

•シスコ製品チームとの連携、関連するチームミーティングおよびトレーニングへの参加

• 必要に応じて国内外を出張してミーティングやトレーニングに参加

指定された顧客および社内と連携し、顧客との技術的な関係を主導し、顧客のビジネス目標を把握し、技術およびビジネス戦略の開発を支援します。ソリューション エンジニアは、顧客ライフサイクル ジャーニー全体にわたって関与します。

日常的な活動には、関連する技術ドキュメントの作成、シスコ営業および専門 SE (ソリューション エンジニア) との協業、顧客およびパートナーのビジネス課題に対するシスコソリューションのプレゼンテーション/デモンストレーションの実施が含まれます。シスコ製品情報、仕様、RFPへの回答、RFPの作成、提案資料作成、製品の選択、および高レベルのシステム設計に関する技術的な問い合わせもあります。

営業担当者とともに大阪エリアの戦略を策定します。
お客様とパートナーに最高の結果をもたらすために深い技術的専門知識が求められる分野では、各分野のエキスパートと提携します。
プロフェッショナル サービスの販売契約では、カスタマー エクスペリエンス (CX) チームと提携します。

【資質や能力】

• ソリューション エンジニアとして、ネットワーク (Meraki および/または Catalyst)、データ センターとクラウド、セキュリティ、コラボレーション、IoT など、当社の主要な技術的柱の 1 つ以上について深い知識を身に付けていること。

•技術的な販売、お客様への機能と利点の説明、特定の顧客ニーズを満たすソリューションと製品の作成と構成に役立つ業界知識と技術経験があること。

• さまざまな業界におけるさまざまな Cisco テクノロジとアプリケーションへの対応に積極的なこと。

•技術的な適性と加速学習能力に加えて、情熱と自信を呼び起こす社交性、プレゼンテーション、対人関係、問題解決のスキルがあること。

【必須となる経験とスキル】

• ネットワーク関連機器のプリセールスSE としての 3-5年間の経験

• Cisco アーキテクチャ (ネットワーク、データ センター/クラウド、セキュリティ、コラボレーション) 全体にわたる幅広い IT 知識

• Cisco CCNA、CCNP、CCDP、その他の業界認定資格 相当の知識

• 日本語での高いコミュニケーション能力、プレゼンテーションスキル

• 主な業務言語は日本語。チーム コミュニケーションは英語

• 個人およびチーム メンバーと協業した業務遂行

【望ましい経験とスキル】

• 英語での業務経験

• プログラミング、ソフトウェア、およびSaaSの理解

• グローバル組織における自己成長への強い意欲

• 好奇心と学び続ける熱意、ペースの速い業務環境に慣れている事

What You’ll Do

Do you want to be a trusted advisor that is an advocate for your customers?

You will become familiar with Cisco’s broad market leading portfolio and lead the technical presales engagement with our customers. Do you love technology? Then working as a Solutions Engineer at Cisco is the place for you. Come be a collaborator, a consultant and a forward-thinker.

A Solutions Engineer is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales as part of Global Virtual Sales (GVS) team.

Our engagement model is hybrid, some meetings are handled via virtual tools (WebEx, phone, etc), others may be face to face in your local city.

Primary role and responsibilities:

·      Pre-sales deal support, across all Cisco technologies

·      Pre-sales engineering support in Cisco’s Commercial accounts. In FY25 primary focus on Osaka and West Japan territories, working with a Cisco VAM (Account Managers) and Cisco Partners

·      Communication to Cisco product teams

·      Participate and present in relevant team meetings & trainings

·      Travel both nationally and internationally to attend trainings or meetings where required

You will be aligned to named customers and territories, leading the technical relationship with customers, learning their business objectives and assisting with the development of their technical and business strategy. A Solutions Engineer is engaged throughout the entire Customer Lifecycle Journey.

Day to day activities could include; creating relevant technical documentation, delivering presentations/demonstration of Cisco solutions for customer and partner business challenges through appropriate collaboration with Cisco VAM and specialist SE’s (Solution Engineers). There are also technical inquiries relating to Cisco product information, specification, RFP responses, RFP creation, product selection and high-level system design.

Develop territory strategic plans with your sales peers.

Partnering with domain experts where deep technical expertise is required to deliver the best outcomes for our customers and partners.

Partnering with our Customer Experience (CX) teams for any professional services sales engagements.

Who You Are

You are a Solutions Engineer with a strong background in one or more of our key technical pillars: Networking (Meraki and/or Catalyst), Data Centre & Cloud, Collaboration, Security and IoT.

You have industry knowledge and technology experience to aid in technical selling, explaining features and benefits to customers and crafting and configuring solutions and products to meet specific customer needs.

You will gain access to a range of Cisco technologies and applications in a variety of vertical markets.

In addition to technological aptitude and the ability for accelerated learning you have social, presentation, interpersonal and problem-solving skills that evoke passion and confidence.

Required Skills and Abilities

·      3-5 years experience in pre-sales engineering

·      Strong understanding of networking concepts

·      Broad IT knowledge across Cisco architectures (Networking, Collaboration, Data Centre/Cloud & Security)

·      Cisco CCNA, CCNP, CCDP and/or other industry certifications are highly regarded

·      Excellent written and verbal communication, listening, and strong presentation skills

·      Primary work language is in Japanese. English used for team communications

·      Work individually and as a member of a team

Desired Skills

·      Experience working with English

·      Understand the value of scripting, software and everything as a service

·      Strong aspiration to self-growth in global organization

·      Innate curiosity and eagerness to never stop learning; at ease with a fast-paced work environment

Why Cisco?

#WeAreCisco, where each person is unique, we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. And a AI company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

“Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Like polka dots? That’s cool. Pop culture geek? Many of us are.

Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.