Solutions Engineer - Collaboration - KSA

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  • Location:
    Riyadh, Saudi Arabia
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Collaboration
  • Job Id
    1439750
Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You’ll Do

As an SE, Collaboration (Solutions Engineer), your primary responsibility is to provide technical guidance and sales support on the Cisco Collaboration Portfolio. You will have expertise around Cisco’s entire Collaboration Portfolio with an emphasis on the Webex SaaS solutions. You will engage with customers and explain how Cisco Collaboration technical solutions can be applied to solve business problems and speak the languages of business and technical decision makers alike.

Key Responsibilities:
  • Collaboration SaaS Solution and Architectural Selling
  • Explain the elements of the Cisco Collaboration SaaS solutions and architecture and how they're interconnected with all elements of the Cisco portfolio, ensuring that the features and benefits of Cisco technology are understood and valued by Customers.
  • Deliver demonstrations and technical proof of concepts for customers to show the value of the Cisco Collaboration portfolio.
  • Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings.
  • Ensure the detailed features, functionality and architectural impact of Cisco technology in your designs and proposals are understood, valued and communicated.
  • Travel will be a requirement of this job. Escorting customers to EBC’s, attending conferences, meeting customers in person, traveling to Collab BU locations globally.
Who You’ll Work With

In this role, you will partner with the Collaboration Account Execustive in the field, as well as the Account Manager/Systems Engineering teams for specific customers. You will work with other Cisco Specialist SEs across areas such as Security and Enterprise Networking and business units to deliver a Cisco solution for our customers.
You will also engage directly with Cisco customers and partners to deliver innovations and enable an integrated work experience using Cisco Collaboration solutions.

Who You Are
  • You have a university degree in a technical discipline or equivalent
  • You have at least 5 years of experience in the Collaboration field (Calling, Meeting, Messaging & Contact Center) or in a SaaS sales engineering role
  • You have at least 4 years of Pre-Sales /Systems Engineer experience.
  • You have deep understanding of Webex workloads.
  • You’re able to maintain up to date Cisco product knowledge.
  • You invest time in learning about technology shifts and communicate the relevant aspects to customers and partners.
  • You prioritize personal and organizational development.
  • You’re able to maintain personal organization and time management.
  • You’re attentive to details and always follow-up.
  • You possess and further develop strong presentation skills.
  • You strive to flexibly to achieve your goals using the various internal and external resources available.
  • You have a deep technical acumen and foundational knowledge of relevant Collaboration technology. A CCIE certification is a strong plus.
  • Customer experience or contact center background preferred.
  • Having knowledge of Cisco Internetworking equipment would be beneficial.
  • Having knowledge of Cisco DevNet and relevant API integration of Cisco and other collaboration platforms is a plus.
  • English, and Arabic speaking is a must.
We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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