Customer Solution Architect

  • Location:
    Brooklyn, New York, US
  • Alternate Location
    Boston, MA, RTP, NC
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

  • The Customer Delivery Architect plays a major role in ensuring Cisco is fully coordinated and delivering to the expectations of our Customers. This position is a key Customer facing role where the Architect will be working closely with key players throughout an organization from the technical staff through the CXO level. Through the working relationship with the customer the IA is responsible for ensuring the Cisco and Cisco Advanced Services strategy is conforming to the customer’s current needs. Additionally the Architect needs to always look at the future with the customer ensuring Cisco is aware of any current challenges and/or growth where potential Cisco solutions and/or Cisco Advance Services offerings can be proposed.

Who You'll Work With

In addition to being aligned with the customer’s strategy the Architect needs to be aligned closely with all Cisco Advanced Services teams engaged at the customer. This evolvement includes helping provide clear and concise Customer requirements, ensuring the team is working towards the correct solution for the Customer, the Customer is understanding of the solution proposed by Cisco, and that any potential gap or issue is identified and brought to the attention of the accurate Cisco team members and ultimately the customer. This involvement with internal Cisco teams will include providing key account updates to management while working across functions with both CoE Solution Architects and Network Consulting Engineers."

Who You Are

  • Excellent written and oral communications skills for both a technical and executive level conversation.
  • Be able to present complex solutions/ideas across all levels of participants and to work in a team environment as both a leader and an individual contributor.
  • Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
  • Build and maintain trust and relationships with customers and Cisco team members
  • Strong written and presentation skills at both technical and executive.
  • In depth knowledge of Collaboration, Data Center, Route Switch and Security technologies; multi-vendor knowledge appreciated.
  • Practical experience running complex Cisco managed and technical projects
  • Strategic conversational ability in a wide range of technologies and how they map to business outcomes.
  • Build and maintain long-term technology/solutions roadmaps.
  • Ability to develop strategic Architectures and Solutions based on customer business needs
  • Identify customer business and technology needs through relationship building with key customer stakeholders.
  • Ability to create and execute on our top accounts strategic initiatives.
  • Ability to provide business development support – positioning services and assisting in scoping and determining level of effort for proposals and statements of work.
  • Work with engineers to ensure delivery quality and scalability across all theater.
  • Possess core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
  • Strong knowledge and understanding of the Services portfolio of offerings.
  • Demonstrated ability to identify gaps and drive innovation solutions that close the gaps into the portfolio and into the accounts covered.
  • Strong customer consulting experience in network design, collaboration, data center and security solutions.
  • Must have a CCIE for at least one of the areas listed above.
  • DevNet Assoc or equivalent understanding level of network and software automation/orchestration, microservices, containers, cloud, databases, open source, etc
  • Extensive technical knowledge of at least two technology domains plus “one mile wide and one inch deep” knowledge of
  • other technical, operational and enterprise architecture domains following a ‘T’ shape model


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.