Software and Hardware IB Advisor

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1442857

Meet the Team

Here at Lifecycle Operations, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and expert individuals offering years of industry exposure and Install Base/Contract understanding to deliver an Asset Management service tailored to our customers’ specific needs. You will be the Trusted Advisor to both internal and external customers, providing business insights on hardware and software in customer networks and handling account complexities and critical issues.

Your Impact

The Asset Manager is responsible for the delivery of Install Base consulting and advisory services for sophisticated accounts, as well as:

  • Ensure business outcomes by supervising and reporting important metrics through effective Install Base and contract management for hardware and software, as well as:
  • Regularly maintain and update the customer’s hardware and software inventory metrics and lifecycle management.
  • Collaborate with teams to gather customer data, analyze it, clean it, and establish a solid foundation for customer engagement.
  • Compile and report consumption metrics using telemetry and purchase data to ensure accurate asset tracking.
  • Analyze and optimize asset management processes, serve as the main contact for asset issues, and translate data into actionable business strategies.
  • Work with Customer Success Teams to promote adoption and successful customer outcomes.
  • Provide business reviews and make recommendations to leadership to drive desired results.

Minimum Qualifications:

  • Possess a Bachelor’s degree
  • 3+ years of work experience, including analyzing, cleaning, interpreting and presenting (storytelling) data to Executives and/or to large audiences
  • Business knowledge of data and database systems
  • Sophisticated knowledge of Excel is required

Preferred Qualifications:

  • Software/Licensing experience
  • Ability to innovate new analytical models to provide business insight
  • Database Program language/analyzing large dataset experience
  • Dashboard experience
  • Can work across multiple analytical platforms and tools (Python, SQL, R, PowerBI, Thoughtspot, etc)
  • Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though useful

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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