Software Engineer, Webex Contact Center

  • Location:
    Bangalore, India
  • Area of Interest
    Webex (Collaboration)
  • Job Type
  • Technology Interest
    Webex (Collaboration)
  • Job Id

Who We Are: 

  • We are part of the Cisco’s Collaboration Technology Group (CTG), the global leader in Collaboration Technologies, which provides outstanding coordinated solutions that redefine the collaboration experience.
  • Our Customer Care Business Unit is an industry leader in the market in developing and delivering intelligent customer and employee experiences at cloud speed and scale.

Who You’ll Work With:

  • Product Managers that will help you know our customers and partners so you can deliver solutions that meet their needs and wants.
  • Engineering Managers who will enable you to focus on doing what you love: delivering extraordinary software; they will also be your mentor and guide on this exciting stage of your career journey.
  • Technical Architects shall help you craft, develop, and operate with the standard methodologies, patterns the industry has to offer.

Who you are:

  • You are passionate about building high quality software that can scale to support large numbers of users
  • You will be involved from design through implementation to DevOps delivery
  • Work within an agile development environment with other developers and product owners to scope, develop and deliver world-class software solutions.
  • Maintain effective and structured communication channels with customers as well as up (senior leadership team), across (global engineering teams and cross functional teams) and down (local development teams) the organization.
  • Has a razor sharp focus on upcoming technologies and engineering methodologies, enable and encourage innovation in the team.
  • Motivated self-starter who is highly results driven, takes enormous pride in your work and demonstrates a high degree of enthusiasm for engineering excellence.
  • Must have the ability to think at a high level about systems and articulate key trade-offs in architecture design.

What you will do: 

  • Design, develop and maintain the individual cloud-native microservices that makes up the entirety of the Customer Journey Solutions platform.
  • Own what you build – providing end-to-end automation, quality assurance, deployment and monitoring of your microservices.
  • Develop APIs and messaging endpoints for your services for rich functionality and administrative control within the platform.

Skills Required: 

  • 3+ years of Strong Programming expertise in Java
  • Experience in working with data infrastructure like Elastic Search, Kafka, MongoDB, Redis
  • Experience building, testing, and consuming REST APIs; GraphQL
  • Experience working in an Agile/Scrum-inspired delivery methodology.
  • Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines;
  • Experienced in Cloud development and deployment

Desired Skills:

  • Experience with JavaScript, React would be a plus
  • Experience in working with frameworks like Spring boot
  • Experience with functional programming constructs