Software Engineer Support/Customer Engineering AppD

  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Software Development, Testing
  • Job Id


About Us:

AppDynamics is an application performance monitoring solution that uses machine learning and articial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactlythe right time with automated anomaly detection, rapid root-cause analysis, and have a view of your entire application ecosystem, including private and public clouds.


About You:

First and foremost, you have a BS in Computer Science or equivalent work experience.You have outstanding attention to detail, a hacking background or desire to find ways to identify and report the weakness in the codebase. This is a customer/support engineering role. The role is based primarily in San Jose, California.


Some other experiences and skills that you have include:

  • Excellent debugging skills for JVM performance-related issues Out of the box, unorthodox thinking, self-starter and independent, but always willing to communicate and share ideas
  • Enthusiastic to learn new technologies and passionate about troubleshooting complex technical issues
  • Excellent communication skills (both verbal and written)
  • Comfortable working on Unix/Linux with familiarity with commonly used commands,and familiar with shell scripting (Bash, Korn, etc.)
  • Strong knowledge of Application servers like WebSphere, WebLogic, Tomcat, JBoss,and Jetty
  • Strong knowledge of J2EE frameworks like Struts, Servlets, Spring, EJB, Hibernate,Coherence (or other Caching frameworks)
  • Strong knowledge of RMI and SOA implementation of WebSphere, JBoss, andWebLogic
  • Strong knowledge of JDBC and familiarity with an RDBMS server (at least one ofOracle, DB2, MS SQL, MySQL, PostgreSQL)
  • Good computer science fundamentals - algorithms/data structures/algorithm 
  • Solid programming background in an object-oriented programming language is amust-have - Java preferred


About the Role:

We are looking for a Java Software Support/Customer Engineer to join our team.

In this position:

  • you will responsible for troubleshooting complex multi-tiered applications in variousJava / J2EE frameworks.
  • you will also be responsible for working directly with customers to provide advanced technical support and solve complex problems in customer environments.
  • you will work very closely with the development/sales/customer success teams
  • you might need to work with the development team to deliver bug fixes and enhancement requests that come from customers
  • Write multi-tiered complex applications using various Java ecosystem technologies, learn new stacks
  • Modify the existing applications to simulate various implementations of SOA, RMI,Messaging, Caching and commonly used development Frameworks like Spring, Struts,Servlets, EJB, Guice, etc.
  • Provide advanced technical support and work with customers to solve complex issues with the product in their environment
  • Create Customer-focused functionalities to complement the product coverage
  • Developing tools to help with troubleshooting
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.