Software Engineer - SDWAN/Routing Escalations

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  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Software
  • Compensation Range
    130400 USD - 232900 USD
  • Job Type
    Professional
  • Technology Interest
    Network (incl: IIoT, SD-WAN, & ThousandEyes)
  • Job Id
    1444177
New

The application window is expected to close on 6/12/2025

Meet the Team

Join the Enterprise Network SDWAN/Routing Escalations Team at Cisco, a group dedicated to supporting platforms within a $15 billion portfolio. Our team thrives on collaboration, innovation, and continuous learning, aiming to enhance the functionality and performance of Cisco's networking solutions.

Your Impact

As a member of our team, you will play a pivotal role in ensuring the reliability and efficiency of SDWAN networks and routing platforms.

  • Analyze, configure, and fix SDWAN networks with mixed routing platforms and protocols.
  • Create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
  • Provide remote troubleshooting support to resolve issues efficiently.
  • Manage incident tickets and ensure their resolution.
  • Engage with developers and technical support teams for assistance on complex issues.
  • Serve as the main point of contact for customer requirements and manage expectations.
  • Communicate updates to the Cisco Support team and customers as needed.
  • Adhere to ticket processes and update them with relevant and correct notes.
  • Participate in On Call Rotation for weekend priority support for P1's and support shifts as required.
  • Collaborate with cross-functional teams to resolve major customer issues.
  • Proven planning, prioritization, and organization skills.
  • Ability to identify problems, take ownership, and deliver high customer satisfaction solutions.
  • Excellent written and verbal communication, interpersonal, and presentation skills.
  • Crisis management and leadership skills.

Minimum Qualifications

  • Bachelor's degree in Computer Science, Computer/Software/Electrical Engineering, or a related field or equivalent experience.
  • 7+ years of related experience.
  • Experience in IP Routing technology and Cisco products like ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, and Viptela SDWAN.

Preferred Qualifications

  • Master’s degree in Computer Science, Computer/Software/Electrical Engineering, or a related field.
  • Knowledge of AWS/Azure and Python scripting.
  • Technical skills corresponding to CCNA/CCNP/CCIE level.
  • Experience in NOC and/or TAC Technical Support.
  • Data-driven approach to problem-solving with a project management background.

#WeAreCisco

Why Cisco? (This is the Standard and cannot be changed)

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. 

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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