Software Engineer - Networking, Routing Protocols, Troubleshoot - 4 to 7 years - Bangalore

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  • Location:
    Bangalore, India
  • Alternate Location
    NA
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1419093

Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and environmentally conscious operations and products.

Cisco is a $40 Billion dollar global leader in supplying ground breaking, outstanding networking products driving today's Internet. The company is ranked as one of the world's best employers and spends over $5 Billion dollars a year invested in R&D. Cisco is an extraordinary place to grow your career.

Who We Are

Cisco seeks hardworking Engineers to join the Enterprise Network Routing Escalations Team to support platforms that cover a $15B portfolio.

The ideal candidate will have (equivalent of) NOC and/or TAC Technical Support experience, Technical skills corresponding to CCNA/CCNP/CCIE level, outstanding customer skills and a very strong desire to learn and develop technically. Strong working knowledge in IP Routing is mandatory.

Who You’ll Work With

In this role you will gain insight into the detailed functionality of Cisco products, with particular emphasis on Cisco Enterprise Routing portfolio (ASR1k, ISR4k, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN). You will be exposed to all EN Enterprise Routing services and technologies and will have a significant influence in driving improvements.

What You’ll Do

  • Analyse, configure, and troubleshoot Routing networks with mixed Routing Platforms and protocols.
  • Support SDWAN as the need arises.
  • Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
  • Provide remote troubleshooting support to resolve issues
  • Follow-through on all Incident tickets assigned to you and their resolution
  • Engage DE Developers, DT Dev-Test, Marketing and TAC for assistance on sophisticated issues support
  • Managing requirements and be the main point of contact for the customer.
  • Driving a team of engineers for when critical issues occur and leading the team to resolution in a timely manner.
  • Provide written and verbal updates to wider Cisco Support team and customer as needed.
  • Rigorously adhere to processes related to tickets and update with relevant and correct notes.
  • On Call Rotation Weekend Priority support for P1's.
  • Work location Bangalore and support shifts if required.
  • Effectively work with multi-functional teams to resolve major customer issues.
  • Collaboration with team members, continuously learning, and results orientated mindset.
  • Successful candidates will have solid technical skills and a data-driven approach to problem solving, coupled with good project management background to handle customer issues.

Who You Are

  • Master’s degree in Computer Science, Computer/Software/Electrical Engineering, or a related major +4 to 7 years related experience
  • You have a willingness to learn Routing Technology based on Cisco: ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN Software Defined Networks, knowledge of (AWS/Azure), Scripting
  • Knowledge of IP technologies
  • Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
  • Excellent written and verbal communication, interpersonal and presentation skills.
  • Proven planning, prioritization, and organization skills

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Experienced Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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