Support Engineer (.Net, AWS, Kubernetes, Dockers) - Technical support - AppDynamics Customer Operations Controller/SaaS - 5 - 8 Years

  • Location:
    Bangalore, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Software Development, Testing
  • Job Id

Who You'll be :

Write applications using DotNet; learn new stacks and technologies and apply our instrumentation to these applications.

Help customers instrument, monitor, and debug their large multi-tiered complex applications.

Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.

Provide advanced technical support and work with customers to solve complex issues with the product in their environment.

Build internal and customer-facing Tools and extensions.

Identify product bugs and enhancements based on customer environments and work to close them.

About Team:

As a Software Engineer on the .NET Engineering team, you will be responsible for solving complex technical challenges in customer environments and working with customers to provide advanced technical support, analysing both AppDynamics and customer code. You bring experience as a hands-on software engineer who can quickly scan and write code, spot bugs and resolve them, and someone who has great customer-facing communication skills. In this position, you will be responsible for building multi-tiered applications using various .NET Full/Core frameworks, asynchronous programming patterns, and cloud components. You’ll be working in customer environment as well as Cloud environments such as AWS and Azure. This is a unique opportunity to work in a rapidly-scaling, fast-paced environment with exposure to the most advanced technologies across the stack.

Who you're:

  • Min of 5+ years of software development experience in .NET with extensive debugging and troubleshooting.
  • BS in Computer Science or equivalent work experience
  • Experience is configuring IIS, Docker, AWS, Azure, and Windows networks.
  • Experience with object-oriented and asynchronous programming patterns
  • Understanding of MVC design patterns and frameworks
  • Real-world experience coding/deploying/troubleshooting .NET Core hosted in Docker Linux containers, Windows, and Cloud environments.
  • Knowledge of Web protocols, formats, and server environments
  • Outstanding attention to detail, specification, and ability to troubleshoot/fix complex problems in customer environments.
  • Proven customer-facing professionalism with great communication skills; IE the ability to tailor communication for the audience. You’ll be working with very technical, as well as some non-technical customers.

About Us:

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

AppDynamics is headquartered in San Francisco and has a R&D center in Bangalore.

Learn more about us here:

We're rated as the best workplace by most of our employees-,22.htm

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Here's why Cisco bought Appdynamics for whopping $3.7 Billion-

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.