Software Developer (Senior Cloud DevOps Engineer/Site Reliability Engineer)

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

This senior technical leader role requires a person with a background in software development with a mix of operations.  Candidate must have experience building, shipping and operating at least one software-as-a-service (SaaS) product using at least one major cloud technology.  The ideal candidate would have done several such products using several cloud technologies (VM’s/containers/cloud services) on several different clouds (AWS/Rackspace/Azure). This role will guide the development, deployment and operation of core cloud technology used by major Service Provider (SP) and Enterprise customers all over the world.  The product being delivered is both a platform and a service. The emphasis of this role is to both do hands-on implementation and to influence and guide the platform development to be highly operable and efficient – for both development of new features and core operations.  This can only be accomplished by a candidate with substantial real-world experience actually building, deploying and operating distributed systems using cloud technologies.

Who You’ll Work With


The Customer Experience (CX) organization is evolving its operating model to deliver value to customers throughout their lifecycle and supporting Cisco’s transition to a recurring revenue model. The new model will be rooted in the vision of “delivering the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners”. The CX Product Development team will enable the CX transformation and profitable growth through innovation, differentiated products and platforms at scale in partnership with CDO.


Who You Are

This is a senior technical role oriented more towards the actual implementation and operation of the product.  The candidate is expected to have strong hands-on skills and will guide and contribute technically to the product. 

Minimum Qualifications

·       10+ years experience building complex API-driven systems – most of that in a cloud environment

·       Significant expertise with distributed systems, ideally in a cloud environment

·       Strong experience with Kubernetes and container technologies 

·       Strong experience with Docker and Ansible, exposure to automation tooling (chef/puppet/salt/etc)

·       Strong familiarity with OpenStack, Open Shift, and VMWare

·       Very strong understanding of cloud technologies – has deployed more than one solution on the cloud

·       Strong understanding of networking and complex networked software systems

Significant experience with cloud technologies and DevOps approaches to modern software delivery

·       Experienced with modern cloud-based software tools and approaches (Git, CI/CD, automated testing)

·       Bachelor degree in Computer Science or equivalent experience

Experience in Agile environments – both scrum and kanban

·       Able to contribute beyond just coding (code reviews, demos, proof of concept solutions)

·       Detail-oriented personality who does not lose sight of the big picture

Entrepreneurship — startup experience highly desired

·       Must have experience shipping software in a successful customer-facing Cloud Business

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 


Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco