Software Consulting Engineer

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
    1433492

About the role

Software Engineers in Support Engineering for Dynamic Languages are responsible for diagnosing and solving complex issues in large-scale multi-tiered applications written in Node.js, PHP, and Python, in addition to Ruby and GoLang, with some C/C++ on the side. We also touch on some SAP, IIB, and CICS as well.

As experts in AppDynamics' diverse set of offerings, from traditional APM to EUM, Analytics, IoT, and Machine Learning, we ensure that every customer's experience with those offerings is extremely positive and adds deep value, improving their own customers' experiences.

When a customer runs into an issue that is determined to be in the engineering space, we are the first to respond, diving into the problem, solving the issue and working with the product engineering team to identify & fix the root cause or provide interim workaround as needed.

As an AppD Software consulting Engineer in Support Engineering you'll need to be quick on your feet, agile, resourceful, and a great problem solver. You'll need to spot patterns, recognize problems, and be tenacious in digging into issues to get to the root cause.

In addition, we are customer advocates, developing a relationship with our customers, understanding their application architectures, and also their pain, and working to ensure that we, at AppD, do what we can to alleviate that pain.

The problem space we work in is constantly evolving. You will need to be ready to dodge and roll and come up standing with each new problem. You will be constantly learning new things, about our products, about our customers products, and about the state of the art in the technology world today including the latest frameworks, cloud technologies, and architectures-du-jour.

Your Impact

  • Help customers instrument, monitor, and debug their large multi-tiered complex applications.
  • Approach each new project as a mentoring opportunity, assigning tasks and milestones appropriate to team members & skills.
  • Write applications in all the available Node.js, PHP, Python, and GoLang stacks; learn new stacks and technologies and apply our instrumentation to these applications.
  • Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
  • Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
  • Build internal and customer-facing Tools and extensions.
  • Identify product bugs and enhancements based on customer environments and work to close them.

Minimum Qualifications

(Required to be initially considered for this position)
  • 5+ years of in-depth software development and maintenance experience in at least two of the following languages: PHP, Python, Ruby, C/C++, NodeJs, GoLang with extensive debugging and solving skills.
  • Knowledge of various container and container orchestration technologies such as Docker, Kubernetes, Pivotal, etc.
  • Knowledge of pure compute technologies such as AWS Lambda, Google Functions, and Azure Functions.
  • Good knowledge of web protocols, formats, and server environments. Strong knowledge of Unix / Linux environments, with scripting in bash, Perl or Python.
Possess an English level equivalent to B2 or higher.
Be able to attend the office at least 2 days per week.

Preferred Qualifications:

(Are in addition to the minimum qualifications and are considered a plus factor in identifying top candidates)
  • BS in Computer Science or equivalent work experience.
  • Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
  • Build internal and customer-facing Tools and extensions.
  • Identify product bugs and enhancements based on customer environments and work to close them.
  • Coding and debugging experience in C/C++, Apache, IIB, SAP, Ruby, and Mainframe. Experience in distributed and hybrid cloud application architectures (Azure, AWS, Cloud Foundry).

Why Cisco?

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.  

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!  

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!  

 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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