Site Reliability Engineer

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  • Location:
    Offsite, San Jose, Costa Rica
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1450454

Meet the Team

At Cisco, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier and faster with technology that simply works. Our CETO Sales Automation and Artificial Intelligence Initiatives team enables outcomes for our customers and sales team by leveraging Artificial Intelligence in our workflows.

Your Impact

As a CETO Sales Automation and Artificial Intelligence Initiatives Site Reliability Engineer, you will be at the helm of our AI initiatives, responsible for building and growing the cloud that supports Cisco salespeople. You will help design, develop, and operate a scalable, secure cloud platform that ensure our services stay online and performant. You will play a vital role in the evolution of our sales infrastructure, ensuring that our sales teams are empowered to achieve peak performance through innovative processes, tools, and insights.

Minimum Qualifications

  • 8+ years of development experience with proven track of success stories in any of the following areas:
    • Experience using and understanding Cisco tools and data lakes
    • Created Generative AI software using Python and LangChain
    • Developed solutions on Google Cloud, AWS, or Azure public clouds

Preferred Qualifications

  • Pulumi, Terraform, or other infrastructure-as-code (IaC) technologies.
  • Kubernetes and Cisco CAE (Redhat Openshift) private cloud.
  • Jenkins, GitHub Actions, https://code.cisco.com/, or other CI/CD technologies.
  • LangSmith, Google Cloud Logging, or other tracing/logging technologies.
  • Understanding of Cisco sales processes, metrics, and Cisco solutions.
  • Strong analytical and quantitative skills, with an interest in using data to drive strategic decisions.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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