Site Reliability Engineer

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    US Remote
  • Area of Interest
    Security
  • Compensation Range
    -
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1433297

Application window is expected to close on January 6, 2025. The job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Meet the Team

Cisco Cloud Security is a leading provider of network security services, enabling the world to connect to the Internet confidently on any device, anywhere, anytime. We build and operate highly available and distributed cloud-delivered security solutions critical to the success of the next wave of innovation in the security industry.

Your Impact

As a Site Reliability Engineer, you'll be operating the next generation of Cloud Security suite products in our Federal running in an AWS GovCloud-native environment. This charter enables Umbrella to expand its access to the US government and other public sector market opportunities. Our current focus is on the platform's FedRAMP (Federal Risk and Authorization Management Program) authorization.

You will own the production environment from top-to-bottom, from deployments, through observability and incident response. You'll work with customer support, our partners as well as developers to keep our services running smoothly. This includes responding to alerts, running and improving our playbooks and streamlining our processes to improve efficiency.

As an engineer within Umbrella's FedRAMP SRE team, your success in this role is highly reliant on your ability to learn quickly.

Your typical day will vary, but this is what you will be doing:

  • Developing and maintaining complex infrastructure
  • Building platforms that provide key services to internal and external collaborators
  • Designing solutions for scalability and reliability
  • Ensuring compliance with security controls
  • Build end-to-end documentation and instrumentation of our platform to ensure visibility, automation, self-healing, and resiliency throughout the stack.
  • Triaging, solving, and addressing production problems in every layer of the stack
  • Collaborate with other engineers on the team to cultivate sound engineering principles and represent our engineering values

Minimum Qualifications:

  • 4+ years AWS infrastructure experience
  • 3+ years on-call experience including incident response, provisioning, and deployments
  • 3+ years of operational experience including continuous delivery and deployment (CI/CD) and cloud automation
  • 2+ years of Linux systems experience (Ubuntu, Debian, etc.)

Preferred Qualifications:

  • US Security clearance (especially T4 clearance) is a huge plus!
  • Debugging application and infrastructure integrations in complex cloud environment
  • Experience with containerized environments to include Kubernetes, Docker, etc.
  • Experience working with end-users and technical support on customer concerns.
  • Collaborating with development teams to resolve issues efficiently.
  • Expertise in the administration of enterprise-grade infrastructures like AWS, Azure, etc.
  • Background in infrastructure-as-code tools like Terraform, Ansible, CloudFormation, etc.
  • Strong security and networking skills working with tools like: Wireshark, tcpdump, Nmap
  • Strong scripting skills in Golang, Python, and bash
  • Ability to participate in a 24/7 on-call rotation
  • Experience in monitoring and analyzing infrastructure using tools such as Datadog, CloudWatch, Grafana, etc.
  • Experience with CI/CD tools like Jenkins, GitLab, ArgoCD, etc.
  • Have the urge to detail all the things so you don't need to learn the same thing twice.
  • Identify and call out priority issues to the appropriate channels
  • Have an enthusiastic, go-for-it demeanor. When you see something broken, you can't help but fix it.

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

There are so many amazing reasons to join Cisco. Learn more here!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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