Site Reliability Engineer

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  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Security, Software Development
  • Job Id
    1429549

**Application window is expected to close on 11.22.24**


Who We Are

Cisco Spaces is an industry leading indoor location as a service solution to gain insights into the behavior of end user devices and network- connected objects in any place with wireless connectivity, allowing customers to make informed business decisions, optimize operations, and improve experiences. Cisco Spaces brings together multiple location-based services capabilities in a unified platform and is architected as a zero touch SaaS Cloud product.


Who You'll Work With

You will closely work with TechOps team in Bangalore, Cisco Spaces Dev team and QA teams (both Bangalore and SJC).

 

Who You Are

As a Site Reliability Engineer (SRE), you are a crucial member of the operations and engineering teams, responsible for ensuring the reliability, availability, and performance of our services. You have a deep understanding of both software engineering and system administration, enabling you to bridge the gap between development and operations. Your expertise lies in designing, building, and maintaining scalable and fault-tolerant systems, as well as automating repetitive tasks to improve efficiency and reduce human error.


What You’ll Do

You will use an array of tools and integrations to deliver suite of foundational services pivotal to Cisco's essential business functions through GitOps. We are looking for an engineer who is proficient in DevOps and GitOps to helm a flexible and adaptable team of multi-skilled engineers responsible for maintaining Cisco Spaces FedRAMP environment. You will be responsible for operating, maintaining and improving all aspects of the FedRAMP Cloud and acting as point of contact for the Bangalore TechOps team. The FedRAMP standards adhere to NIST 800-53 control policies and procedures, with regular self- and external audits to verify compliance.

Ready to be a part of on-call team on rotational basis for maximum coverage.


Minimum Qualifications:

  • Bachelor's degree (or above) in engineering/computer science 
  • Must be a US Citizen.
  • 4+years experience in container orchestration tools such as AWS ECS and Kubernetes
  • 4+ years hands on experience with automation tools such as Terraform, Ansible, Git, Jenkins, GitLab and Monitoring tools like Datadog, CloudWatch, Grafana, Prometheus, PagerDuty

Preferred Qualifications:

  • Good working knowledge of http/https and configuring load balancing specifically AWS ELB HAProxy, domain and SSL certificate management.
  • Possess a deep understanding of Linux OS internals such as kernel modules, file systems, and network stack to optimize system performance and troubleshoot complex issues.
  • Exposure to streaming solutions such as Kafka (AWS MSK)
  • Experience in databases like GraphDB, Postgres, Cassandra and InfluxDB
  • Deep understanding of public cloud environment - AWS Cloud as well as Cloud Security and Compliance
  • Hands-on exposure to automation with proficiency in at least one programming/scripting language like Bash, Python.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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