Services Specialist Core

  • Location:
    Singapore, Singapore
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id
What You'll Do

As Services Specialist Core (SSC) – Support Services, your role will be to support the account teams in Singapore and Malaysia to maximize Support Services Revenue. In this role, you will engage in all aspects of the Attach and Cover (attaching services to hardware and software purchases) sales cycle from opportunity management and pricing to booking. This position requires relationships with a diverse group of internal and external personnel to ensure transactions are completed accurately and timely. 

  • You will also focus on achieving revenue goals; forecasting revenue accurately on a weekly, monthly, quarterly schedule, developing a pipeline of opportunities, crafting account plans and closing key/complex deals. Approximately 70% of this salesperson's time will be focused on upselling to higher SLA/ Premium Support services. 
  • You will facilitate the account teams where required, to ensure a smooth and timely Support servicestransactions
  • For Key/Complex Support Services you'll drive the execution of customer facing activities to conclusion in a quality, timely and correct manner.
  • You will sell solutions based on our Support services Portfolio with focus on premium support services.
  • Help facilitate the account teams on their Tender Requests aligned to Support Services.
  • You will facilitate sales transactions by understanding customers' and partners' procurement process
  • You'll build relationships with customer and partner teams to enable efficient booking of orders
  • Leverage relevant data (renewals, missed attach, new product funnel, potential upgrades and end-of-support scenarios) and then map this data to an agreed market development strategy based on company priorities
  • You'll maintain and develop existing plus new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer experience
  • You communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
  • Attend training to develop meaningful knowledge, techniques and skills. 
Who You Are

  • Pipeline developer: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline
  • Build Influential Relationships: Working collectively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships
  • Customer Focused: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty
  • Have Negotiation Skills: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support proposals
  • Work with CXO Relevancy: Adding value by actively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs
  • Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.
Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.