Services Operations Specialist
Area of InterestCustomer Experience
Technology InterestCloud and Data Center, Networking, Security
Services Operations Specialist
Who We Are
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
About the role
You’ll be working directly with the ThousandEyes Professional Services business owners to help facilitate smooth business functions. You’ll be responsible for coordinating communication between the business and field teams - project managers, account team representatives, and channel partners. You’ll need to understand the professional services offerings, how they’re delivered, sales motions, and use case requirements. You’ll help the professional services engineers to deliver the projects in a timely manner. You’ll have the opportunity to create field facing collateral about the services business and present it to key stakeholders.
Act as a central point of contact between professional services and project management teams within the region.
Facilitate communication between services engineers and field teams.
Plan, schedule, and facilitate meetings across the business.
Drive team insights through creating and managing project engagement reports.
Help the sales field teams understand the professional services offerings, ordering, and delivery flows.
Provide general administrative support to the management teams.
Manage multiple projects concurrently.
Build deep domain expertise, business knowledge and understanding of different operating models
Work with Cross functional teams and manage across different reporting chains
Must have administrative experience in participating as a key member in a cross-functional team and/or international projects or programs
Ability to work in matrix organisations, prioritise what is meaningful to business
Excellent time management skills and ability to multitask and prioritize work.
Attention to detail and problem solving skills.
Excellent written & verbal communication.
Proficient in English, both verbal and written.
Strong organizational and planning skills.
Proficient in MS Office and Salesforce.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.