Senior User Researcher, Hardware
Location:San Francisco, California, US
Area of InterestEngineer - Hardware
Technology InterestInternet of Everything, Networking
At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.
Nearly everyone at Cisco Meraki visits our customers in the field, from Executives to Designers, Support Staff, Sales, and Engineering. As a User Experience Researcher joining the hardware team, you will be welcomed and supported by an entire team who is passionate about our customer’s success.
You will help us structure and scale our passion into a rigorous process that continuously creates more and more value for our customers time and time again, with greater speed, and more impact at each turn.
Lead and help the team elicit, understand and structure iterative feedback through data qualitative feedback
Guide the team in understanding core user needs that define new areas of product development
Work with the team to ensure that the changes are made and that the impact you’ve forecast is delivered as the product launches.
Conduct independent research on multiple aspects of products and experiences.
Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).
Work with Designers, Product Managers, Engineers, and other UXRs to prioritize research opportunities in a fast-paced, constantly evolving environment.
Understand and incorporate sophisticated technical and business requirements into research.
Advocate research findings to diverse audiences through written reports and in-person presentations.
Mentorship for emerging professionals in research
An innovator who is willing to roll up their sleeves and get into the weeds
5+ years of market research & insights experience
Extensive experience leading end-to-end research, from scoping to planning, executing, and reporting
Experience integrating user research learnings into actionable product changes
Strong understanding of different research methods (when do use quantitative vs qualitative, approaches to foundational and usability studies, etc.)
Exceptional communication and collaboration skills
Experience conducting interviews, field visits, usability studies (live and remote)
BA/BS degree in Anthropology, CS, Human Factors, Psychology, HCI, or related field OR equivalent practical experience.