Cisco Careers

Meet the Team 

Cisco IT Design’s Research and Insights team is on a mission to create the best work experience, leading with human-centered design, to foster an engaged and productive environment for all Cisconians. We strive to enable every employee to perform at their best every day, from removing barriers in their daily work activities and tools to improving collaboration to discovering new connections and communities.

We are a global leader in technology, networking, and innovation, and we believe that helping our customers and partners begins with helping ourselves. At Cisco IT, our mission to enable our people to do the best work of their lives!
 

As a Senior UX Researcher, you will work with a remote, cross-functional team of researchers and designers to uncover and understand user needs across a variety of problem areas.

You will engage with product design and engineering teams to synthesize data and communicate insights. You will work across the research spectrum, from moderated exploratory interviews to surveys, always thinking of creative ways to get the data you need.

Some of your basic responsibilities will include:

• Design, plan, conduct, synthesize, and communicate user research projects with tools like Maze, Optimal Workshop, Miro, etc. to inform design, including but not limited to usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints, and benchmarks.
• Demonstrate skill and creativity in selecting and executing the right mix of methods (both qualitative and quantitative) to provide actionable recommendations to research questions and business goals.
• Design user research surveys (with tools like Qualtrics) and analyze your results using basic descriptive analyses (like percentages, sums, and averages) and advanced statistics.
• Communicate your findings in a clear, concise, and visual (as appropriate) manner to our key stakeholder project teams and provide recommendations to drive important action based on those findings.
• Work closely with the UX and visual design teams to take your research into prototyping and visual mockups and use these mockups to conduct usability studies and further iterations.
• Be a leader in the organization through external and internal eminence and formal and informal mentoring of less senior practitioners.

Minimum Qualifications

• Must hold a Bachelor's degree in Psychology, Human Factors, Human-Computer Interaction (HCI), or a related field. An advanced degree (Master's or Ph.D.) is preferred and can substitute for 2 years of experience.
• Minimum of 5 years of professional experience conducting design research, including at least 2 years in an in-house or product team environment within enterprise settings.
• Demonstrated proficiency in designing and analyzing surveys using tools like Qualtrics, with at least 3 years of experience in conducting both qualitative and quantitative research methods. Ability to perform basic descriptive analyses and advanced statistical analyses.
• Must have at least 3 years of experience contributing to initiatives that define the future of work in a technology environment. Demonstrated alignment with organizational goals related to innovation, speed, productivity, and competitive advantage, with at least 2 significant projects reflecting these objectives.
• Must provide a portfolio with at least 3 examples of past research projects that resulted in measurable organizational impact, showcasing the ability to translate user insights into actionable recommendations.

 Preferred Qualifications 

• Experience with Maze, Optimal Workshop
• 1+ year(s) of researching AI solutions integration in user experiences.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!