Senior Technical Operations Manager

  • Location:
    Chonburi, Chon Buri, Thailand
  • Area of Interest
    Supply Chain
  • Job Type
  • Technology Interest
  • Job Id

This role will cover two plants, one in Bangkok and one in Chonburi.Your responsibility will span across Manufacturing Engineering and Test Engineering operations while, focusing on building a close partnership with a multi-functional team to achieve key Quality, Reliability, Cost and functionality goals through "Design For": Manufacturability, Testability, Reliability, Automation and Cost.

You will:

  • Be the primary Technical Leadership for the Thailand, including reestablishing the management of CPAK (Silicon Photonics) operations at the local level.
  • Define the direction for next-generation die attach, wire bonding, hermetic packaging, and fiber optics coupling strategy
  • Lead Mfg. Engineering and Test Engineering teams that support the Manufacturing sites.
  • Provide dedicated product family responsibility with interface for each Product Team, and work in partnership with Manufacturing Product Manager.
  • Drive Quality, site audits, and ensures manufacturing partner compliance to Cisco's quality requirements.
  • Drive Lean principles to deliver efficiencies.
  • Identify and analyze Product opportunities to improve cost / quality / delivery with Product Operations and the Business units.
  • Ensure the manufacturing partners have a direct launch gate keeping process that provides total process readiness prior to Pilot start.
  • Monitor and drive their overall capability in the region & the local technical relationship.
  • Advocate for Cisco and commit to world-class operational excellence
  • Drive them to deliver Quality Performance and eliminate Quality Risks at or above the set goals.
  • Handle product quality, failure analysis and problem isolation/resolution in production environment.
  • Provide leadership in the identification and creation of new techniques and innovations to advance the processes and tools used in the design, development and manufacturing of complex products or systems.
  • Define operational requirements; designs and implements processes and systems to support operational requirements.
  • Drive process optimization to improve Quality, Cost and Yield, Delivery and continuously improve product and process performance.
  • Initiate reviews of ideas and technical objectives within and across business units, and share and promote "best practices”
  • Identify & drive solutions in ambiguous situations

Who you'll work with:

The South East Asia Regional Operations team is responsible for in-region manufacturing operational excellence and execution of key supply chain, quality and delivery initiatives. In this position based in Thailand, you will be responsible for running a multifunctional technical group, driving technical solutions and innovations through process, people and technical leadership. Your expertise will enable the development and production of a range of complex electrical/optical systems and products, and facilitating the progress of multi-functional teams throughout the product lifecycle.

Who you are:

  • You have at least 10 years of Supply Chain Operations experience in manufacturing / process / development
  • Experience technical operations and factory management
  • Knowledge and experience in Optical Products, software (diagnostic and operating system), product technical functionality and analysis tool/equipment, manufacturing/test process and technologies
  • Engagement with Supply Chain functions and R&D Teams
  • Experience with EMS, OEM and ODM suppliers
  • Industry knowledge and understanding of optical transceiver manufacturing processes and test methods.
  • Experience with Silicon Photonic engines and Optical transceivers cost, technology, supply chain and product design
  • Optical networking, Product Design, Semiconductor design, Photonic chip design, Optical packaging, and chip packaging experience
  • Technical knowledge relevant to Semiconductor technologies for DataComm, Analog & Optical transceiver markets; both technical and business related problem solving skills.
  • Previous people management experiences
  • Strong leadership and teamwork skills will be required to influence across many organisations, driving consistency and best practice to deliver best in breed solutions.
  • Excellent written and verbal communications skills and the ability to influence, interact, and present at executive level internally and externally.
  • A track record driving Quality improvements and an ability to represent the "Customer" in all aspects of Quality and Reliability related to product manufacturing and test.

Desired Skills

  • Ability to operate in a global and cross-functional environment, sometimes with ambiguity and uncertainty
  • Ability to develop and execute short- and long-term strategies, with good balance between today's business results and tomorrow's potential
  • Ability to build, motivate, and nurture world-class team and well-connected with global teams

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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