Senior Technical Leader

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Richardson, Texas, US, Anywhere in the US
  • Area of Interest
    Customer Experience
  • Compensation Range
    138200 USD - 230900 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1450138

The application window is expected to close on: for U.S. ONLY, October 31, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Join Cisco’s Customer Experience (CX) web delivery team as a Senior High Touch Engineering Technical Leader specializing in routing, switching, and IOS-XR technologies. Our Technical Leaders are an integral part of the Customer Experience (CX) team delivering expert level consulting and technical support to our customers. We are the customer’s trusted advisor and expert, helping the customer understand their network, reduce risks, and take advantage of the technology.

Your Impact

You will support a major web customer using Cisco 8000 architecture running IOS-XR and disaggregated open-source software platforms. Your role includes providing technical leadership, remote and onsite consultation, and driving timely resolution of high-severity issues in both pre-production and production environments.

Key Responsibilities:

  • As a Senior High Touch Engineering Technical Leader, you will help drive the effort to transform current and future network architecture for our customers.
  • Serve as the primary contact for troubleshooting and resolving high-severity technical issues.
  • Lead and provide oversight for High Touch Technical Support (HTTS) Customer Support Engineers (CSEs).
  • Produce detailed Root Cause Analysis (RCA) documents.
  • Drive incubation of new support capabilities aligned with Cisco services value proposition.
  • Collaborate with SDE, HTOM, NCEs, Solution Engineers (SE) and Engineering teams associated with the engagement
  • Build and maintain trusted advisor relationships with customer network operations and other important stakeholders.
  • Deliver systems and product training.

Minimum Qualifications:

  • 10-15 years' in hyperscaler data center architecture and Cisco IOS-XR/8000 routing/switching, with a CS/EE background.
  • 10-15 years' expertise in hardware platform architecture and core networking protocols (BGP, ISIS, MPLS, Segment Routing, IPv6).
  • 10-15 years' proven analytical, problem-solving, and independent troubleshooting skills in complex technical settings.
  • 10-15 years' demonstrating adaptability, self-starting capability, and a strong drive to learn ASIC architecture, open-source NOS, and SDK layers.

Preferred Qualifications:

  • CCIE Routing & Switching, Data Center, or Service Provider preferred.
  • Excellent communication, leadership, and presentation skills.
  • Experience with scripting languages such as Python and Linux environments.
  • Strong technical account management experience in professional or consulting services.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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