Senior Site Reliability Engineer, Production Engineering - Cisco ThousandEyes

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  • Location:
    Oeiras, Portugal
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Software Development
  • Job Id
    1432208

Please note that we have a hybrid approach to work and would like to find someone who can come into our offices in Lisbon (Lagoas Park) once a week.

Who We Are

Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.

Key Responsibilities

  • Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
  • Partner with application developers using cloud-native tools to address novel challenges around scale, performance, and reliability.
  • Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
  • Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
  • Use cloud-native observability and reliability tools such as Prometheus, Istio, and ArgoCD.
  • Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.

What You’ll Do

  • Collaborate with software engineers to ensure architecture and services are optimized for availability, latency, and performance.
  • Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
  • Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
  • Participate in and improve our 24x7 incident response and on-call rotation.
  • Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
  • Automate production operations to provide guardrails and continuous platform operation.
  • Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
  • Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.

Required Qualifications

  • Expert-level knowledge of Kubernetes and its ecosystem.
  • Proficiency in software development with languages such as Python or Go.
  • In-depth knowledge of cloud providers, preferably AWS.
  • Proven ability to build and implement scalable and well-tested solutions.
  • Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols.
  • Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs.
  • Excellent communication and documentation skills.
  • Strong sense of ownership, drive, and attention to detail.

Preferred Qualifications

  • Familiarity with best practices for operating a large-scale, highly available enterprise platform.
  • 5+ years of experience in a related role.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlockingpotential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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