Senior Site Reliability Engineer II, FedRamp - ThousandEyes

  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Networking, Security
  • Job Id

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About The Role

The FedRAMP SRE team is focused on our Federal region’s platform. The team is responsible for all aspects of the Federal region’s infrastructure and operations, such as availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security. The job is to handle the Federal region’s core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective. 

We’re looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability, performance and security of our infrastructure.

What You’ll Do

  • Join forces with the software engineers to ensure that the ThousandEyes platform’s Federal region infrastructure and services are designed and optimized for availability, latency, and performance.
  • Design, implementation, and management of FedRAMP-compliant infrastructure and systems.
  • Establish and maintain processes for continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.
  • Collaborate and partner with security teams to identify and remediate vulnerabilities, conduct security assessments, and implement necessary security controls.
  • Design and implement dynamic infrastructure. Solutions to run our platform’s infrastructure as we grow and continue scaling (think multi-region scale).
  • Drive and build automation enabling our infrastructure and platforms to scale effortlessly, with a special focus on FedRAMP systems.
  • Know the latest industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to improve the security posture of our systems.
  • Design, deploy, and maintain cloud-native services in AWS that are elastic and resilient to failure.
  • Participate in and contribute to improving our 24x7 incident response and on-call rotation.
  • Capacity planning for the infrastructure and platform and help teams prepare for growth.


  • 5+ years of experience.
  • Experience building and/or operating FedRAMP environments.
  • Experience identifying and analyzing cyber security risks.
  • Solid understanding of the FedRAMP framework, its controls, and compliance requirements.
  • Familiarity with security standard processes, vulnerability management, and incident response processes.
  • Ability to write high-quality code in Python, Go, or equivalent languages.
  • Ability to build and implement scalable and well-tested solutions.
  • Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
  • Knowledge of cloud providers, ideally AWS.
  • Infrastructure as Code skills, ideally with Terraform, Puppet, and Kubernetes.
  • Good Communication and documentation skills.
  • Solid sense of ownership, drive, and enthusiastic attention to detail.

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.