Senior Service Now Engineer

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  • Location:
    Offsite, RTP, North Carolina, US
  • Alternate Location
    USA
  • Area of Interest
    Engineer - Software
  • Compensation Range
    125400 USD - 184600 USD
  • Job Type
    Professional
  • Technology Interest
    Software Development
  • Job Id
    1418160

In #CiscoIT, we have a unique opportunity: we actually get to use the technology we create.

We are Innovators. We drive innovation to propel business transformation while maintaining operational excellence.

We are Accelerators. We accelerate digital solutions to generate cost savings & productivity gains for enterprise success.

We are Transformers. As customer zero, we transform the customer experience by being our own customer first.

With agility, quality, and security, we continuously deliver business outcomes.

Who you are:

We are looking for an individual with a proven track record of success in delivering complex cross functional projects and solutions with a passion for technology, automation, user experience and problem solving.

As a Senior Service Now Engineer, you will collaborate across the Business Units, Engineering, and cross-functional teams to analyze/define/design and support the implementation of end-to-end solutions that enables the best-in-class workforce experiences. You will be responsible for the design, development, and maintenance of the ServiceNow platform within our organization. This role requires extensive knowledge of the ServiceNow system, as well as experience in software development and system administration.

Responsibilities:

  1. Lead the design, development, and roll-out of ServiceNow modules and applications.
  2. Collaborate with various internal teams to understand business needs and translate them into functional and non-functional requirements.
  3. Perform system and integration testing with sample and live data.
  4. Monitor health, usage, and overall compliance of the ServiceNow platform.
  5. Develop software solutions and ServiceNow applications based on business needs.
  6. Create and manage scripts and workflows within ServiceNow.
  7. Provide training and support to ServiceNow end-users.
  8. Maintain up-to-date knowledge of ServiceNow capabilities and features.
  9. Work closely with IT project management team to deliver solutions on time and within budget.
  10. Troubleshoot and resolve issues related to the ServiceNow platform.

Basic Qualifications:

  1. 7+ years of experience as a ServiceNow Developer with a focus on Asset Management
  2.  Extensive knowledge of ServiceNow platform and its Asset Management module
  3. Strong understanding of IT Asset Lifecycle Management, Hardware Asset Management (HAM), and business process automation (BPA).
  4. Fluent in JavaScript, JSON, and GraphQL, REST APIs and other relevant web technologies.
  5. Proficient in data modelling, data architecture, as well as data structures

Preferred Qualification :

  1. Bachelor’s degree with 7+ years or Masters with 3 plus years of experience in Computer Science, Information Systems, or a related field.
  2. Certifications in ServiceNow Application Development, System Administration, or Implementation Specialist are a plus.
  3. Familiarity with Agile and Scrum methodologies.
  4. Strong communication and interpersonal skills.

This senior position requires not only technical expertise but also leadership skills and the ability to collaborate effectively with various teams. The successful candidate will ensure the optimal performance of our ServiceNow platform, enabling us to streamline our operations and provide better service to our clients.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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