Senior SaaS Operations Engineer

  • Location:
    San Jose, California, US
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Who You Are 

Full-stack Observability Tech Lead with day-to-day responsibility of working with Business CPXE Applications teams. To do this the Engineer should have required technical skills, deep knowledge of the requirements and ability to learn and adapt to the needs of program. 
We are seeking high energy and experienced applicants who possess the following skills and experience: 

  • 15+ years of experience in working in complex environment, developing, and supporting various platform capabilities On-Prem and Cloud applications. 

  • Ability to work well in a fast-paced, multifaceted environment. 

  • 3 - 5 years of experience in working in complex software development applications which include build, test, and deploy in the cloud 

  • Accountability: You are a results-oriented teammate who leads by example, holds self-accountable for performance, takes complete ownership, and champions all aspects of customer and project initiatives. 

  • Efficient and Creative: You should be able to think creatively to find the optimal solution to technical problems. 

  • Ready to learn new technology, tools, and process. 

  • Be a part of the development of a major SW release, including building the software, coordinating with cross functional teams 

  • Experience with telemetry frameworks and tools. 

What you’ll do: 
Engineer filling this role will own the effort in enhancing, refactoring, and maintaining CX Cloud Application. As well as develop and improve application code to monitor application, infrastructure (logging, metrics, tracing), using Java, Python, Go, AppDynamics, AWS Cloud Watch and Prometheus. Work closely with Software Engineers to provide the right tooling to measure the availability, performance and reliability of our systems. This person will also be responsible for build and maintain custom integrations with other enterprise tools while providing mentorship to other team members. 

  • Hands on experience with programming languages Python and/or Go 

  • 7+ years’ experience in Java, J2EE designing solutions for web applications & APIs 

  • Experience working with microservices based applications like Java Spring boot 

  • Hands on implementation of monitoring stack for availability and performance demonstrating monitoring tools like Prometheus, AppD and configuring alerts for early failure detection. 

  • Proficiency in Cloud Native Technologies using Kubernetes. 

  • Experience with JavaScript library like JQuery. 

  • Experience on Distributed technologies & Repo like Bitbucket. 

  • Experience with Public cloud technologies (API GW, Route53, ACM, RDS/AWS Aurora, ElastiCache, EKS, AWS CloudWatch) 

  • Able to work effectively with various functions (Dev, Platform, Ops & release teams) 

Good to have 

  • ITIL v 4 

  • DevOps tool set like Bitbucket, Git, Jenkins, Sonar. 

  • Familiarity with Splunk Framework 

  • CKAD/CKA certification 

  • AWS Associate Level certifications 


Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.