Senior SaaS Operations Engineer
Location:San Jose, California, US
Area of InterestCustomer Experience
Full-stack Observability Tech Lead with day-to-day responsibility of working with Business CPXE Applications teams. To do this the Engineer should have required technical skills, deep knowledge of the requirements and ability to learn and adapt to the needs of program.
We are seeking high energy and experienced applicants who possess the following skills and experience:
15+ years of experience in working in complex environment, developing, and supporting various platform capabilities On-Prem and Cloud applications.
Ability to work well in a fast-paced, multifaceted environment.
3 - 5 years of experience in working in complex software development applications which include build, test, and deploy in the cloud
Accountability: You are a results-oriented teammate who leads by example, holds self-accountable for performance, takes complete ownership, and champions all aspects of customer and project initiatives.
Efficient and Creative: You should be able to think creatively to find the optimal solution to technical problems.
Ready to learn new technology, tools, and process.
Be a part of the development of a major SW release, including building the software, coordinating with cross functional
Experience with telemetry frameworks and tools.
What you’ll do:
Engineer filling this role will own the effort in enhancing, refactoring, and maintaining CX Cloud Application. As well as develop and improve application code to monitor application, infrastructure (logging, metrics, tracing), using Java, Python, Go, AppDynamics, AWS Cloud Watch and Prometheus. Work closely with Software Engineers to provide the right tooling to measure the availability, performance and reliability of our systems. This person will also be responsible for build and maintain custom integrations with other enterprise tools while providing mentorship to other team members.
Hands on experience with programming languages Python and/or
7+ years’ experience in Java, J2EE designing solutions for web applications &
Experience working with microservices based applications like Java Spring boot
Hands on implementation of monitoring stack for availability and performance demonstrating monitoring tools like Prometheus, and configuring alerts for early failure detection.
Proficiency in Cloud Native Technologies using Kubernetes.
Experience on Distributed technologies & Repo like Bitbucket.
Experience with Public cloud technologies (API GW, Route53, ACM, RDS/AWS Aurora, , EKS, AWS CloudWatch)
Able to work effectively with various functions (Dev, Platform, Ops & release teams)
ITIL v 4
DevOps tool set like Bitbucket, Git, Jenkins, Sonar.
Familiarity with Splunk Framework
AWS Associate Level certifications
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