Senior Manager Thought Leadership - Customer Experience - 1445016

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Anywhere in USA
  • Area of Interest
    Marketing and Communications
  • Compensation Range
    196000 USD - 247000 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1445016

The application window is expected to close on: 05/05/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Join a focused, fast-paced, and creative CX communications team supporting the CX Vice President. You will collaborate with colleagues across the global CX organization and the broader company to ensure messaging is aligned and impactful. We value fresh ideas, adaptability, and use data and storytelling to communicate Cisco’s vision and strategy to both internal and external audiences.

Your Impact

As Communications Manager, you will lead the development and execution of comprehensive communication strategies for CX. You’ll build clear and compelling content that supports business objectives, working with leaders and executives to reinforce customer experience priorities worldwide. In this role, you will build positive relationships, drive alignment across the organization, and ensure our messaging resonates with a wide range of audiences.

You are an engaging storyteller who is passionate about technology and industry trends. You thrive in a dynamic, high-energy environment, and have experience advising senior executives and collaborating across matrixed organizations. Your innovative approach to communications encourages teams and helps advance Cisco’s goals.

Key Responsibilities

  • Implement essential communications plans to advance CX business priorities and deliver customer outcomes
  • Develop impactful messaging and content for a variety of audiences, including thought leadership, keynotes, presentations, and interpersonal updates
  • Craft and deliver scalable communications and tools that empower CX teams
  • Implement and lead communication channels to ensure effective information delivery
  • Capture feedback, synthesize insights, and use them to encourage and advise teams
  • Partner with business leads and key functions to ensure messaging is coordinated and aligned
  • Demonstrate communications excellence through strong execution

Minimum Qualifications

  • Bachelor’s degree in communications, business administration, or a related field
  • 10+ years of communications experience, including 5+ years in interpersonal, executive, or public relations communications
  • Experience supporting VP-level or higher executives
  • Collaboration and partnership skills across cross-functional teams

Preferred Qualifications

  • Experience with executive or leadership communications
  • Familiarity with Customer Experience (CX) or technology industry communications
  • Consistent record to develop and deliver scalable communications strategies
  • Experience gathering feedback and translating it into actionable insights
  • Proficiency with communication tools and platforms (such as intranet, newsletters, and presentations)

We are Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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