Senior Machine Learning Engineer - Contact Center AI Team

  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics, Collaboration, Video
  • Job Id

What You'll Do

AI has been transforming the way enterprises work and contact centers are no exception; in fact, it's one where AI is increasingly in demand. The use of chat bots, machine comprehension, named-entity recognition, sentiment analysis, recommender systems, speech recognition, fraud detection, etc. has led to boundless improvements in contact center efficiency and customer satisfaction. Cisco's Contact Center solutions enable businesses to improve customer service and deliver personalized customer experiences by harnessing the power of big data and AI — that's what you will do!

Over 3 million agents across 30,000+ different enterprises use Cisco Contact Center solutions and will be using your solutions to deliver a great customer experience to billions of people.

Learn more about our Contact Center solutions here:

Who You'll Work With

You'll join a newly formed, high-caliber team that's building greenfield AI solutions for contact centers. We're customer-focused, data-informed, passionate about solving challenging problems, keen on getting things done, and we do it all with craftsmanship.

Who You Are

You know how to build AI solutions at scale. As a Senior ML Engineer, you will mentor and lead others towards making sound technical decisions. You're passionate about learning, research, and using state-of-the-art technologies and modeling techniques.

Your skills and experience include:

  • 5+ years of applied machine learning
  • Scripting, programming languages, and software packages for high-level data analysis such as Python or R
  • Big data frameworks such as Apache Kafka, Hadoop, Spark, etc.
  • Advanced modeling techniques
  • Programming tools such as version control, build tools, and documentation tools
  • Experience building production AI solutions

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.