Senior Leader, Global Cisco Experience Centers

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  • Location:
    San Jose, California, US
  • Alternate Location
    San Francisco
  • Area of Interest
    Business Strategy and Operations
  • Compensation Range
    160000 USD - 227300 USD
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1445290

This individual MUST reside in San Jose, CA  or SF Bay Area. 


Meet the Team

Our global Cisco Experience Center (CXC) team is at the forefront of showcasing Cisco's innovation and impact to our most strategic customers and partners. Comprising dedicated Engagement Managers and Logistics Managers dispersed across the globe, we work collaboratively to deliver world-class executive briefings and immersive experiences. We are a dynamic, results-oriented group focused on operational excellence, continuous improvement, and leveraging cutting-edge technology to redefine customer engagement. Join us in shaping the future of how Cisco connects with its ecosystem.

Your Impact

As the Senior Leader for our Global Cisco Experience Center Program, you will be the visionary force behind Cisco's worldwide network of CXCs. You will define and execute the strategy that ensures our CXCs effectively showcase the "One Cisco" narrative, drive business outcomes, and deliver unparalleled customer and partner experiences. You will lead a critical global function, championing significant transformation through process innovation and the strategic adoption of AI. This role offers the unique opportunity to directly influence how Cisco engages with its most strategic customers, making a tangible difference in our global go-to-market efforts and inspiring a globally dispersed team to achieve ambitious goals.

  • Oversee the strategic direction, operational excellence, and consistent delivery of high-impact executive briefings across Cisco's 9+ global Cisco Experience Centers (CXCs).
  • Lead, mentor, and inspire a globally dispersed team of Engagement Managers and Logistics Managers, fostering a culture of excellence, accountability, and continuous improvement.
  • Collaborate closely with Cisco leaders, subject matter experts, and sales teams to identify compelling content and key speakers that best represent the "One Cisco" narrative.
  • Lead the design, engineering, and implementation of highly automated and efficient processes for the entire CXC experience lifecycle, leveraging Artificial Intelligence (AI) and other emerging technologies.
  • Establish and implement automated mechanisms to capture, analyze, and synthesize insights and feedback from executive briefings, presenting actionable recommendations to senior leadership.
  • Build strong, collaborative partnerships across Cisco's Sales, Marketing, Engineering, Product, and other relevant organizations to ensure seamless integration and alignment of CXC activities.

Minimum Qualifications

  • 10+ years of progressive experience in program management or operations.
  • 5+ years in a leadership position overseeing global teams.
  • Proven experience high-touch customer engagement programs.
  • Demonstrated experience in leading significant process automation and re-engineering initiatives.
  • Bachelor's degree in Business, Marketing, Technology, or a related field.

Preferred Qualifications

  • Experience with AI/ML applications in business operations or customer engagement.
  • Master's degree or MBA.
  • Exceptional strategic thinking and problem-solving abilities, with a track record of driving impactful initiatives and setting a clear vision.
  • Superior communication, presentation, and interpersonal skills, with the ability to engage effectively with senior executives.
  • Strong analytical skills and a data-driven approach to decision-making, capable of translating insights into action.

#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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