Senior Director, Services and Software Sales

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  • Location:
    Offsite, RTP, North Carolina, US
  • Alternate Location
    US Remote
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Compensation Range
    352400 USD - 444000 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1450179

The application window is expected to close on: October 6th, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.


Meet the Team

Americas Service Provider (ASP) is one of Cisco’s fastest growing businesses and is an innovation engine for the company. Our Service Provider customers have the largest and most technologically complex environments in the world, and span a variety of verticals including Web, Data Center, Telco, Mobile, Cable, Satellite, Media and Gaming.

As a critical part of ASP, Services and Software Sales is a driving force behind our customers’ success. We work with our customers to transform their businesses with our engineering talent and professional services, leading the way in growing Cisco’s relevancy and turning their technology investments into outcomes. This role will report to the SVP of Sales, Americas Service Provider.


Your Impact

We are seeking a Sr. Director of Services and Software Sales responsible for leading a 35+ person team and growing a $1B services, software and support business in ASP. As the leader of leaders for this sales team, you will use innovative thinking and strategic planning to grow our market share with our most complex and dynamic customers. You’ll be at the forefront of capturing Cisco’s massive opportunity driven by AI adoption, broadband expansion, gaming, and media entertainment.


Responsibilities include:

  • Lead a sales organization by developing strategies and plans to drive services and software bookings growth and account penetration across a diverse and geographically distributed account base.
  • Ensure sales targets are consistently met or exceeded by managing accurate weekly, monthly, quarterly, and annual sales forecasts.
  • Set organizational strategy, priorities, and objectives.
  • Work in conjunction with professional and advanced services teams to drive technology adoption, customer satisfaction, and business outcomes.
  • Maintain and recruit a highly effective sales leadership team by providing ongoing coaching, guidance, development, and feedback.
  • Drive/support interlock between Account Teams, Business Units, Partners and other stakeholders to meet customer, partner, and Cisco requirements.
  • Develop and maintain direct relationships with key strategic customers.
  • Manage team compensation, reward & recognition, and career development.
  • Build and maintain executive relationships within Cisco.

Minimum Qualifications

  • 10 years technology sales leadership experience
  • Proven track record of meeting and exceeding quotas in a large technology business

Preferred Qualifications

  • Professional Services, Software, and/or Service Provider domain sales experience are strongly preferred.
  • Understanding of internal and external market landscape.
  • Outstanding executive presence and communication skills.
  • Adept at balancing short-term pressures with long-term goals.
  • Excellent command of financial metrics and sales operations.
  • Influential leader able to help others connect the dots quickly and accelerate decisions.
  • Confident and authentic leader with depth and breadth of applied judgment, agile decision making, and demonstrated operational excellence.
  • Strategic, independent problem solver able to communicate effectively and influence cross-functionally.

Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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