Senior Director Digital Twin Software Lead Disruption - CX Centers

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

What will you do

This Senior Director will help design and build software-led solutions like Digital Twins to set up, optimize and run hybrid cloud infrastructure using Cisco products. Solutions that significantly drive down risk, enhance quality of delivery, drive new revenue streams and improve overall customer experience. Responsibilities will include:

  • Engineering function interlocks for next-generation solution development
  • Product Management interlock for driving direction for new solutions
  • Building standard methodologies for software-led disruption
  • Optimizing Assets by using Digital TWIN programs
  • Work with ProSE architects and technical leaders to help bring their solutions to market
  • Work on business cases to ensure funding and lead all aspects of execution to deliver expected outcomes
  • Governance and Strategy Ownership
  • Build Delivery Readiness and Delivery process for Digital TWIN offers

Who will you work with:

Customer Experience (CX) is a group of best-in-class technical specialists whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

This leader will operate in the Proactive Services Engine (ProSE) in CX Centers and collaborate with other leaders throughout all of CX. Additionally, as offerings are created and brought to market, it will be important to foster strong relationships with other groups such as Sales, Customer Delivery Team, IT, and Platform Engineering.

Who you are

  • Minimum Bachelors Degree in Technology, Engineering, or Business
  • 15 years of industry experience with at least 2 years of relevant experience with software solutions/ digital twins
  • Influencer who can drive the strategy and vision across the organization
  • Software led service delivery experience
  • Industry knowledge/exposure to Digital TWIN models
  • Ability to drive transformative, disruptive models to execution
  • Have a startup mentality where we

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.