Senior Director - DevOps & ML Ops

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  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Software
  • Compensation Range
    283700 USD - 384400 USD
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence, Internet & Mass Scale Infrastructure, Networking, Security and Observability, Software Development
  • Job Id
    1441265
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The application window is expected to close on: May 4th, 5 PM ET 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.


Meet the Team


The Cisco AI Software & Platform Group incubates and delivers Generative AI based solutions to reinvent Cisco's existing Products and how customers interact with them. Our Group is also introducing new offerings that help customers roll out Generative AI at scale while doing so responsibly. Ultimately, we are doing so through internal platforms that unlock the benefits of this technology for Cisco teams and partners across our Security, Enterprise Networking, Collaboration and Splunk portfolios.


Your Impact


Cisco is seeking an experienced Senior Director of DevOps / ML Ops to lead, develop, and motivate a high-performing infrastructure team. The successful candidate will be responsible for ensuring the reliability and scalability of our cloud services, with a particular focus on a rapidly growing next-generation project.


Our team collaborates extensively across product engineering, service engineering, and SRE functions, working together seamlessly with clear responsibilities and in a high-trust environment.


Leadership and Strategy


  • Develop and implement DevOps strategies aligned with business objectives.
  • Lead and mentor a team of DevOps engineers and managers.
  • Develop and track key performance indicators (KPIs) for DevOps performance.
  • Collaborate with development, security, and operations teams.

DevSecOps


  • Integrate DevSecOps practices into the software development lifecycle.
  • Conduct regular security assessments and penetration testing of CI/CD pipelines.
  • Automate security checks and vulnerability scanning within the development process.
  • Develop and enforce security policies and procedures across the DevOps environment.

Compliance


  • Ensure compliance with industry standards and regulations, including FedRAMP and SOC 2.
  • Lead compliance efforts, including audit preparation and remediation.
  • Maintain up-to-date documentation for all compliance-related processes and procedures.
  • Provide training and guidance to the team on compliance requirements and best practices.

Observability


  • Monitor system performance and reliability and implement improvements.
  • Implement comprehensive observability solutions for system monitoring and troubleshooting.
  • Define and implement alerting and monitoring dashboards for critical systems and applications.
  • Establish service level objectives (SLOs) and service level indicators (SLIs) to measure system health.
  • Conduct root cause analysis of incidents using observability data and tools.
  • Incorporate MLOps practices to manage machine learning model lifecycles.

Minimum Qualifications:


  • Bachelor’s degree in computer science, Engineering, or related field or equivalent industry experience.
  • 10+ years of experience in DevOps or related roles.
  • 5+ years of leadership experience.
  • Strong understanding of CI/CD pipelines and automation tools.
  • Experience with DevSecOps principles and practices.
  • Knowledge of cloud platforms (AWS, Azure, GCP)

Preferred Qualifications:


  • Experience with containerization and orchestration (Docker, Kubernetes).
  • Understanding of security and compliance requirements, including FedRAMP and SOC2.
  • Experience with observability tools and practices.
  • Familiarity with MLOps concepts and tools.
  • Excellent communication and leadership skills.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.


Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.


We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!


Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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