Security Support Engineer - VPN
Area of InterestSecurity
Technology InterestInternet of Everything, Networking, Security
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
What you'll do:
TAC Engineers work on sophisticated and in-depth networking problems requiring strong analytical, problem solving, engineering, and interpersonal skills. Engineers will receive continuous technical training along with training in adaptive troubleshooting methodology. In addition to ongoing training, you will have access to the TAC labs with over $650M in inventory containing all Cisco products. If you're looking for a multifaceted, high impact environment where you will directly chip into the success by deploying and applying the latest groundbreaking networking technologies, then this is the role for you! You will see a wide variety of real-world customer networks and be constantly challenged to expand your networking knowledge and ability to tackle problems. This position will provide you with the opportunity and the resources to become a true networking expert when combined with your drive and motivation.
You work closely with Cisco customers and strive to provide consistent, high-quality support to ensure the best customer experience. Individual responsibilities will include diagnosing and providing solutions to technical problems around Cisco VPN solution on all supported products. For the situations that requires developer engagement, you will advance those requests to Cisco developers for investigation and submitting defects if identified. A usual day will be working with customers to provide technical updates, performing log analysis using tools built by Cisco, reproducing the customer problem in lab, carry out root cause analysis to identify the trigger and potentially working with developers. You will also be engaged in projects such as Bug & Documentation Creations & Reviews. This role will require you to support weekends and public holidays on a rotation schedule.
- 3+ years of related experience involving high level customer support in Security technologies
- Strong knowledge of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols
- Knowledge and troubleshooting experience of Site2Site, DMVPN, IPsec, FlexVPN / IKE, RAVPN, GETVPN
- Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, IPS.
- Working experience of VPN on different products like Cisco Router, Firewalls – ASA/FTD
- Experience with using Wireshark to analyze captures for troubleshooting
- Proficient in English, written and spoken
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses.
Some may think we’re “old” (36 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.
Be you, with us!
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.