Security Renewal Specialist - SLED East - 1439058

Apply
  • Location:
    RTP, North Carolina, US
  • Alternate Location
    Dallas, TX; Austin, TX
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1439058

The application window is expected to close on: 05/2/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received

Meet the Team

Join Cisco's growing Customer Experience team, where diverse individuals drive growth by enhancing the customer lifecycle with Cisco solutions. We work with the Global Security Sales Organization to connect customers with transformative solutions. Enjoy a supportive environment with mentorship, training, and on-the-job learning to advance your career. Discover an innovative, flexible workplace using the latest Cisco technology.

Your Impact

Cisco provides a comprehensive cybersecurity portfolio for advanced threat protection across the attack continuum. Our threat-centric approach simplifies security, offering transparency and control. If you thrive in dynamic environments and seek performance rewards, this role is for you. We value renewal experience, strong sales acumen, and effective collaboration with partners, customers, and internal teams. Key skills include energy, communication, and adaptability.

Responsibilities

  • Manage a team of Cisco resources, driving the CX Renewals motion from opportunity identification to closure.
  • Build direct relationships with global security sales, account managers, channel partners, and cross-functional leaders.
  • Lead and support the security renewals lifecycle to meet quotas.
  • Own and manage a security renewals portfolio with accurate forecasting.
  • Execute all subscription renewal phases: customer advisement, quote building, objection handling, contract negotiations, and closing opportunities.
  • Use Salesforce.com to manage sales funnels and ensure timely lead action.
  • Foster relationships with customers, partners, and internal teams, including Account Managers and Security Sales Specialists.

Minimum Qualifications

  • BS/BA degree (or equivalent) with 3+ years of sales experience.
  • Consistent record of achieving goals and targets.
  • Familiarity with Cisco’s Field Sales, Product Specialist Sales, and Partner Sales organizations is advantageous.
  • Experience in renewals with multinational enterprise customers and understanding of Cisco’s Security Portfolio.
  • Strong leadership skills in coaching and team development.
  • Excellent knowledge of sales processes, organizational structures, and resource development.
  • Strong written and verbal communication skills and ability to build new relationships.

Preferred Qualifications

  • Develop relationships with global security sales teams, Cisco account managers, channel partners, end customers, and cross-functional leaders.
  • Oversee the security renewals lifecycle and meet quotas.
  • Manage a security renewals portfolio with accurate forecasting across the assigned territory.
  • Advise customers, build quotes, handle objections, assist in contract negotiations, and close renewal opportunities, ensuring proper entitlements delivery.
  • Use Salesforce.com to manage the sales funnel, ensuring timely and efficient lead handling.
  • Build strong relationships and partnerships with internal teams such as Account Managers, Security Sales Specialists, and Operations.

We are Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply