Security Consulting Engineer

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  • Location:
    Rio de Janeiro, Brazil
  • Alternate Location
    Chile, Colombia, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security and Observability
  • Job Id
    1439604

Meet the Team

You will be part of Cisco's Customer Experience (CX) Security team in the LATAM region, a highly skilled group of engineers and architects dedicated to delivering an exceptional customer experience. We work closely with multi-functional teams across Cisco, including TAC, Engineering, and Product Management, to drive innovation and continuous improvement.

Your Impact

As a Network Security Engineer in the CX Security LATAM team, you will take on a pivotal role in delivering authoritative technical support and consulting services focused on Cisco’s security solutions. This position offers a unique opportunity to address complex technical challenges, lead customers through critical deployments, and chip in to the development of standard methodologies and innovative approaches to security, ensuring the success and resilience of their operations.

  • Provide sophisticated technical support for Cisco security solutions such as Identity Services Engine (ISE), Stealthwatch, ASA/Firepower, VPN, AAA, Cisco Secure Email, Umbrella, DUO, and other security-related technologies.
  • Collaborate directly with customers to solve and resolve sophisticated technical issues, both on-site and remotely.
  • Conduct root cause analysis and develop action plans to prevent future incidents.
  • Participate in high-priority account support, acting as a trusted technical advisor on sophisticated security deployments.
  • Chip in to the development and sharing of standard processes, as well as mentoring within the team and with customers.
  • Ensure Cisco security solutions align with customers' business and technical requirements to enhance value and success.

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
  • At least 5 years of hands-on experience with Cisco security solutions.
  • CCNP Security certification.
  • Fluency in English.
  • Availability to work on-site at the client’s location.

Preferred Qualifications

  • CCIE Security certification.
  • Fluency in Spanish.
  • Working knowledge of software programmability, automation, orchestration, and/or virtualization, with strong Python scripting experience.
  • Ability to solve problems with innovative ideas and take full ownership of engagement with clients and partners.
  • Good communication and leadership skills.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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