Location:Chicago, Illinois, US
Area of InterestCustomer Experience
Who We Are
Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the CX Engineering group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The Office of Programs and Transformation is charged with creating a culture of learning and exemplifying & enabling leading practices in agility through our product development programs. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.
In this key leadership role as a ScrumMaster, you will act as the evangelist of all things Agile. You will apply expert judgment to keep teams focused, remove impediments and deliver success in a fast-paced environment. You have a strong desire for continuous improvement and the ability to build a delivery-focused, highly collaborative culture within the teams.
Success in the role requires you to support and enable the success of your team, develop stellar cross-functional relationships at multiple levels of the organization, and demonstrate strong technical skills and business acumen. You should have a strong sense of personal accountability and be excited by the challenge of working in an Agile and innovative environment. You should also have a consistent record of success working in an Agile environment. As a ScrumMaster, you will work to improve practices to encourage more predictable delivery and facilitate Agile ceremonies and planning of releases.
By anticipating and identifying impediments (systematic, behavioral, etc.) and working with the right owners to resolve them, you will monitor team outcomes and dynamics while assisting them in improving team performance and agile maturity. You will help with continuous development and improvement of methods. You will be a critical driver of CXE’s overall transformation to a way of working that is anchored in continuous improvement, agility, design-thinking, and customer-centricity through teams.
What You'll Do
Facilitate the Scrum process of planning, daily stand-ups, reviews, and retrospectives with team and Product Owner.
Anticipate and aggressively remove obstacles that slow down or prevent teams from delivering objectives
Lead and contribute to the decision-making process and facilitate conflict resolution
Adopt, coach, and evangelize Agile values and principles in the team and across the organization.
Focus more on delivery and results rather than ideology
Define and refine Agile metrics to understand and communicate team performance.
Work with management and other leaders to continually identify and implement team process improvements
Provide “go to” leadership, clarity and visibility to the entire CXE organization
Who You Are
Thorough understanding of enterprise software development and/or infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
Strong technical aptitude, and experience with both application and platform components
Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
Proven track record of building motivated, collaborative and productive teams, including remote team members
Comfortable with ambiguity and fast changes with an ability to adapt as needed
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
One or more related certifications such as Certified ScrumMaster (CSM) or Certified Scrum Practitioner (CSP)
Big bold ideas and the desire to take risks.
Is it meaningful to you to work for a company that values employees? Because Cisco expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.