Salesforce Business Systems Analyst

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  • Location:
    San Jose, Costa Rica
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1449508

Meet The Team At Cisco, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our users can focus on what's most relevant to them. We’re making technology easier, faster, and more intuitive with tools that simply work. We are Cisco’s CRM Engineering & Transformation Office, a team of technical specialists and innovative engineers who support the Sales, Marketing, and Support functions across Cisco. As a Salesforce Business Systems Analyst, you will collaborate with multi-functional teams including Sales, Marketing, Finance, and Engineering to drive scalable Salesforce solutions that enhance operational excellence and support Cisco’s business goals. Your Impact In this role, you will be a strategic partner to the business, translating complex requirements into effective Salesforce solutions. You will work closely with Product Owners, Engineers, and Scrum teams to define, design, and deliver user stories and features that improve the customer and partner lifecycle. Your expertise will help shape the future of Cisco’s Salesforce platform and digital transformation initiatives. Key Responsibilities

  • Collaborate with customers and partners to gather, refine, and document detailed business and technical requirements.
  • Translate business needs into user stories and acceptance criteria in Jira, ensuring clarity and readiness for development.
  • Partner with engineers to validate technical feasibility and contribute to solution design, focusing on configuration and declarative development.
  • Support Salesforce administration tasks including solve, system maintenance, and deployment processes.
  • Drive the delivery of Salesforce projects by managing user stories, coordinating with Scrum Leads, and supporting sprint planning and backlog grooming.
  • Conduct solution reviews, demos, and walkthroughs with business partners and technical teams. Cisco Confidential
  • Provide operational support during testing, hypercare, and post-deployment phases.
  • Stay ahead of with Salesforce releases and recommend improvements to enhance platform capabilities.


Minimum Qualifications

  • Bachelor's degree in business, Information Technology, Computer Science, or related field.
  • 8+ years of experience as a Business Systems Analyst.
  • 4+ years of experience as a Salesforce Administrator configuration including custom objects, validation rules, workflows, and user profiles.
  • Demonstrable ability to gather and translate business requirements into technical solutions within Salesforce.
  • Experience with Salesforce configuration including custom objects, validation rules, workflows, and user profiles. 


Preferred Qualifications

  • Knowledge of Salesforce integration patterns and middleware tools.
  • Strong analytical, problem-solving, and communication skills.
  • Advanced certifications such as Salesforce Administrator or Business Analyst certifications.
  • Ability to work independently and multi-functionally in a fast-paced, dynamic environment.
  • Familiarity with Agile methodologies and tools such as Jira.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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