Sales Operations Representative - Acacia

  • Location:
    Offsite, Limerick, Ireland
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
    Cloud and Data Center, Internet of Everything
  • Job Id

The Sales Operations role is critical to Acacia’s ability to provide world class service to our customers.  This role touches all aspects of “order-to-cash”, from receipt of customer orders through invoices and RMA processing. This role requires a dynamic individual who has a passion to solve problems with numerous stake holders both inside and outside the company


·        Receive, review, and process orders and returns in an accurate and efficient manner in accordance with company policies and procedures.

·        Provide timely follow up with customers regarding order status, delays and delivery issues.

·        Run backlog reports on excel and deliver to various reporting requirements internally and externally across the working week.

·        Responsibility for shipping paperwork accuracy and its issuance to customers.

·        Resolve customer problems in a professional and timely manner.

·        Manage and maintain backlog order information in our ERP system.

Other Duties

·        Provide support to individual team members during vacation time and busy periods.

·        Other duties as assigned.

Required Skills & Experience

·        5+ years office experience with 3-4 years relevant Inside Sales/ Procurement / Customer Service experience.

·        Must be PC Literate – Outlook, Excel, Word, PowerPoint, etc.

·        Competent in sales order entry systems and processes.

·        Knowledge and experience of logistics, finance and problem resolution.

·        Analytical, detail oriented, with an emphasis on data integrity and accuracy which is important as providing backlog reports to the team is an integral part of the role.

·        A talent to succeed in a fast paced, every changing environment with ability to multitask and deliver results.

Other Considerations/Qualifications

·        Excellent verbal and written communication skills as well as excellent interpersonal skills.

·        Passion to provide a professional service and support to both internal and external customers.

·        Demonstrated ability to work in a flexible environment that is constantly changing.

·        Demonstrated ability to multi-task and follow through on commitments on/before they are due.

·        Must be team oriented and simultaneously assertive with capacity to work with minimal supervision.

Special Physical/Travel Requirements

·        None

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.