Product Manager - Marketing Technologies

  • Location:
    London, United Kingdom
  • Area of Interest
    Webex (Collaboration)
  • Job Type
  • Technology Interest
  • Job Id

Who We Are?

IMImobile was acquired by Cisco Webex in March 2021. Our vision is to create a world where every interaction matters. Every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.

  • We orchestrate and integrate interactions with global enterprise systems.
  • We automate interactions to improve experiences, save time, and reduce costs.
  • We monitor the heartbeat of consumer interactions to ensure seamless engagement.

 You can explore more at these links on the web:

What You'll Do

We are looking for a Senior Product Manager to join our Product Team in the UK within our Customer Interaction Management (CIM) Suite within the Cisco Webex / IMImobile division. Specifically, this Senior Product Manager role is for our imicampaign product within CIM.

imicampaign is a cloud-based cross-channel campaign management solution designed for marketing teams within large B2C businesses.

More information about imicampaign can be found here:

imicampaign enables marketers from leading brands across many countries to communicate with millions of their customers in order to drive loyalty, retention and upsells.

This is great opportunity for an experienced Product Manager to hone their already existing craft of B2B SaaS Product Management.

What are some of the main responsibilities?   

  • Understand the user persona of a B2C marketer role and use that understanding to design and specify great new features within imicampaign – so that our client marketer users can achieve their tasks faster and more easily and they can drive better outcomes for their businesses.
  • Meet regularly with key customer-facing teams (e.g. Customer Success, Pre-Sales, Sales) to collect and analyse user feedback to shape new product ideas and user requirements.
  • Work collaboratively with other Product Managers to contribute to the implementation of product vision & strategy
  • Gather and analyse qualitative and quantitative product feedback from various sources including pre-sales, sales and professional services to incorporate it into the product roadmap and new features
  • Define and review user stories/epics/features and participate in technical design and architecture reviews; Convert feature ideas to wireframes, mock-ups , prototypes
  • Contribute to the development of customer facing tutorials, demos, and other collateral to drive the go-to-market activities
  • Contribute to the Product Release Notes for every new product release
  • Stay on top of the market and competitions in the space of customer communications SaaS products.
  • Contribute to the planning the product roadmap
  • Coordinate with the engineering team to plan and deliver features on time.
  • Help pre-sales team in replying to RFP questions
  • Provide support to sales/ pre-sales with client demos
  • Act as one of the subject expert points of contact for the stakeholders and users regarding the product.

What are the attributes of the ideal candidate?  

  • A minimum of 5-6 years’ Product Management experience for a B2B SaaS product company. Preferred Product Management experience in the domain of Digital Marketing / Customer Communications software or Customer Data Platform (CDP) software. 
  •  Alternatively a minimum of 7-8 years’ experience working in a B2C Direct Marketing agency environment with experience of B2C marketing with personalised communications by Email and /or Mobile Push notifications.
  • A strong Bachelor’s in degree from a recognized university
  • Strong customer and stakeholder empathy. You must be able to analyse a problem/feature/requirement from the perspective of multiple stakeholders.
  • Excellent clear oral and written English communication, documentation, and prototyping skills
  • Experience building mock-ups and prototypes using tools such as Axure , Balsamiq etc.
  • Strong awareness of what differentiates a great vs not-so-great User Experience (UX) on a web application and how to design User Interfaces (UI) that will improve UX
  • Ability to think creatively and solve the problem – knowing the constraints
  • Well versed in emerging technologies and trends within SaaS product space (ideally Customer Experience and Customer Communications)
  • Ability to communicate clearly and effectively with different stakeholders: technical developers, QA , sales , pre-sales
  • Ability to work well with and quicky develop good working relationship with technical developers and QA team members who may be working in different time zones and who may be from different countries / cultures
  • Strong analytical capabilities - should be able to understand and contextually analyse a requirement to arrive at the optimal solution
  • Awareness of and experience of working with agile iterative software development and product management practices used to build and deploy web apps and APIs

Why Cisco Webex ?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We drive digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzzword without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!